What is eWay-CRM?
eWay-CRM is a solution integrated into the familiar environment of your Outlook from Microsoft. Manageable through a variety of modules, it extends your Outlook to oversee all aspects of your company. It allows you to track sales, merge e-mails, manage projects, save communications, set up auto-reminders and much more to elevate your established processes. eWay-CRM® works even offline, all data is automatically synchronized after going online. Available also for iOS and Android phones. Hosted cloud monthly subscription is available. We are constantly striving to accommodate industry expectations when it comes to the availability of affordable SAAS CRM solutions for SMBs and Corporates. You can use our eWay-CRM Free version for single users, alternatively you can try our 30 day Trial of eWay-CRM Premium for multiple users. eWay System is proud to be ranked in the Top 20 of “Most Affordable CRM Solutions” by Capterra, an independent software review platform. Be effective! With eWay-CRM in Outlook.
Alternatives to eWay-CRM
NutshellSpotlightNutshell is a sneaky powerful growth software platform that helps sales and marketing teams work together to win more deals. … Learn more about Nutshell.
CreatioSpotlightCreatio is the leading provider of ONE platform to automate industry workflows and CRM with no-code and maximum degree of… Learn more about Creatio.
Zoho CRMSpotlightZoho CRM is a cloud-based customer relationship management (CRM) software solution designed to help businesses manage their… Learn more about Zoho CRM.
Lunar CRMSpotlightBespoke CRM solutions tailored for your business. Perfect for finance brokers for pensions, mortgages, life insurance and… Learn more about Lunar CRM.
CapsuleCapsule is an easy to use CRM designed to help businesses stay organized and build strong customer relationships. It… Learn more about Capsule.
HubSpotHubSpot is a leading provider of inbound marketing, sales, and customer service software, known for its innovative approach to… Learn more about HubSpot.
SalesforceSalesforce is a cloud-based customer relationship management (CRM) platform that provides a range of tools and services to help… Learn more about Salesforce.
Simply CRMGain more customers, optimize your business and earn more money - with Simply CRM. Simply is the CRM you will actually use: … Learn more about Simply CRM.
Teamgate Sales CRMTeamgate is an easy-to-use, yet extremely powerful CRM for SaaS and Sales Teams of all sizes. With unmatched sales analytics and… Learn more about Teamgate Sales CRM.
AttioAt Attio, we believe managing relationships should be as dynamic and intelligent as the businesses that use them. That’s why… Learn more about Attio.
eWay-CRM Reviews (244)
- ★★★★★164
- ★★★★★69
- ★★★★★10
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
eWay-CRM is overwhelmingly praised by users, particularly for its Outlook integration and ease of use. Most reviewers highlight that the software delivers strong fundamentals at a reasonable price, especially for small to mid-sized teams seeking a lightweight alternative to enterprise solutions like Dynamics 365 or Salesforce. The close integration with Outlook—functioning as a seamless add-in rather than a separate program—is consistently cited as a key differentiator. Users also appreciate responsive customer support, flexible customization options, and the ability to track emails, contacts, and deals within a single workspace.
Criticisms are relatively minor and scattered. Some users report occasional syncing issues and performance problems, such as slow report generation, sluggish startup times, or Outlook crashes when multiple add-ins run together. A few mention gaps in functionality—limited direct mail capabilities, weak custom reporting without SQL knowledge, missing call timers, and incomplete Office 365 online support. One long-time user noted slow performance over time, and others found the learning curve steep for less technical staff.
The handful of 3–4 star reviews sit between enthusiasts and detractors, usually citing acceptable compromises rather than serious flaws. Overall, users switching from discontinued tools like Microsoft BCM or frustrated with complexity elsewhere report high satisfaction, suggesting eWay fills a genuine niche for Outlook-centric CRM needs.
★★★★★
Wednesday, July 7, 2021
“Overall: I have used at least 5 CRM systems in…”
Overall: I have used at least 5 CRM systems in companies I worked. E-way would by my favorite if I had to choose again. Pros: - Office integration - reliable - support - Czech made Switched From: prima:Time
★★★★★
Saturday, July 3, 2021
“Overall: An excellent programme for business corporations to exchange and…”
Overall: An excellent programme for business corporations to exchange and share and save information in teams in small or big companies. Pros: I like use of this software in practise, direct integration within Microsoft Outlook and mobility. Cons: Not much, maybe just speed of integrating inovations.
★★★★★
Friday, July 2, 2021
“Overall: Currently mostly leads and projects to keep a track…”
Overall: Currently mostly leads and projects to keep a track record about them. Pros: Easy to use, smooth integration, intuitive, lots of features and new are coming. Cons: Sometimes issues with Outlook and timeout.
★★★★★
Friday, June 4, 2021
““e-way for a small business/sales distribution agency” Overall: Overall -…”
“e-way for a small business/sales distribution agency” Overall: Overall - very good tool for us as we started with this CRM. Pros: Export/Import Contacts User fields Outlook plug-in Customizable Cons: The "compatibility" (perhaps there are better words) with MS Outlook. It requires a lot of Outlook's memory and if there are other add-ins switched on, e-way/Outlook crashes. I think the biggest advantage to have e-way as Outlook add in is also its biggest drawback. For not experienced users/admins it can be difficult to set up the most effective way of working with e-way (e.g. to not have too many logs, information, Tasks etc.) Reasons for Choosing eWay-CRM: I have read a positive review on a website. And we got space to test it deeply before we made decision.
★★★★★
Tuesday, June 1, 2021
““Rating 201 consulting” Overall: At "eWay" we mainly deal with…”
“Rating 201 consulting” Overall: At "eWay" we mainly deal with our business opportunities and then the whole management of our EU grant projects. As a consultancy agency with a focus on EU grants, we have hundreds of projects to manage and then monitor for several years to ensure the sustainability of the project. So CRM helps us in managing and most importantly in keeping track of the primary tasks and obligations that need to be followed according to the rules set out in the grant programme. eWay gives me a quick overview either from the perspective of our individual staff or from the perspective of our individual clients and projects. Pros: What I like about "eWay" is the ability to customize the view, change individual fields and their groupings. Also saving views and quickly switching between them. Quickly moving columns and using filters. Possibilities to generate reports from tasks, diary or schedule for example invoicing, daily work done. I like the technical support.
★★★★★
Tuesday, June 1, 2021
“Pros: user friendly, contains what is needed. not difficult Cons:…”
Pros: user friendly, contains what is needed. not difficult Cons: we use only part of the software, so it is fully sufficient for us
★★★★★
Thursday, May 27, 2021
““friendly to use, remote assistance works well” Overall: improve company…”
“friendly to use, remote assistance works well” Overall: improve company organization, efficient, friendly to use, remote assistance works well Pros: project, journal, email, document, POHODA intergation, regular progres in software=updates ... etc Cons: nothing big, perhaps just limiting the size of the data Reasons for Choosing eWay-CRM: locally developed with good functionality
★★★★★
Tuesday, May 18, 2021
““Hatch & Kirk eWay experience” Overall: Overall this is an…”
“Hatch & Kirk eWay experience” Overall: Overall this is an amazing product that WILL help your company improve its sales and customer connections. Perfect for a smaller company that is looking for extensive features and keeps it simple by integrating into your existing systems! Pros: eWay has been a huge improvement for our company, the ability to track long-term deals, check customer account activity and share important information between our sales teams. Cons: Hard to teach older employees how to use the software, some redundancies, outlook will disable to eWay system due to the added strain on the system, slower load up times and often times information will need to be imputed into a deal that already exists within the customer profile. Alternatives Considered: Salesforce Service Cloud and Tableau Reasons for Choosing eWay-CRM: The price to valve ratio was far greater than any of the alternatives that we considered.
★★★★★
Monday, May 17, 2021
“First , the use of eWay-CRM youtube tutorial videos are…”
First , the use of eWay-CRM youtube tutorial videos are both well structured and informative. They provide excellent means to explore and learn about key features of their program. If you run into an issue you can email a application customer service representative to resolve a simple navigation issue via an email reply or asked to be called for a in-person explanation. An Application CSR has responded to my email inquiries usually within 6 hours or the following morning. My usual Application Customer Service Representative or eWay-CRM's job title designation; "Customer Success Manager", [SENSITIVE CONTENT HIDDEN], has been a great resource to assist me in addressing new features or navigation issues. If you determine that you would like a in-person online remote access learning session, that may be scheduled. The fee for an in-person zoom learning session is reasonable. The bottom line is that my investment in eWay's CRM has simplified my daily organizational activity and help me enha
★★★★★
Monday, May 10, 2021
““Highly intuitive” Overall: Once set up (a moderately straightforward process),…”
“Highly intuitive” Overall: Once set up (a moderately straightforward process), the system has done exactly what we need it to - track emails, give client history, project manage. Absolute 10/10 Pros: Easy to use, highly intuitive, outlook based - amazing crm, integral to our business. The continued ongoing support and customer service is top shelf! Cons: Nothing really. This software doesnt really have anything I like least. Reasons for Choosing eWay-CRM: all the features above - its the crm I would have designed for myself!!!
