What is eWay-CRM?
eWay-CRM is a solution integrated into the familiar environment of your Outlook from Microsoft. Manageable through a variety of modules, it extends your Outlook to oversee all aspects of your company. It allows you to track sales, merge e-mails, manage projects, save communications, set up auto-reminders and much more to elevate your established processes. eWay-CRM® works even offline, all data is automatically synchronized after going online. Available also for iOS and Android phones. Hosted cloud monthly subscription is available. We are constantly striving to accommodate industry expectations when it comes to the availability of affordable SAAS CRM solutions for SMBs and Corporates. You can use our eWay-CRM Free version for single users, alternatively you can try our 30 day Trial of eWay-CRM Premium for multiple users. eWay System is proud to be ranked in the Top 20 of “Most Affordable CRM Solutions” by Capterra, an independent software review platform. Be effective! With eWay-CRM in Outlook.
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eWay-CRM Reviews (244)
- ★★★★★164
- ★★★★★69
- ★★★★★10
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
eWay-CRM is overwhelmingly praised by users, particularly for its Outlook integration and ease of use. Most reviewers highlight that the software delivers strong fundamentals at a reasonable price, especially for small to mid-sized teams seeking a lightweight alternative to enterprise solutions like Dynamics 365 or Salesforce. The close integration with Outlook—functioning as a seamless add-in rather than a separate program—is consistently cited as a key differentiator. Users also appreciate responsive customer support, flexible customization options, and the ability to track emails, contacts, and deals within a single workspace.
Criticisms are relatively minor and scattered. Some users report occasional syncing issues and performance problems, such as slow report generation, sluggish startup times, or Outlook crashes when multiple add-ins run together. A few mention gaps in functionality—limited direct mail capabilities, weak custom reporting without SQL knowledge, missing call timers, and incomplete Office 365 online support. One long-time user noted slow performance over time, and others found the learning curve steep for less technical staff.
The handful of 3–4 star reviews sit between enthusiasts and detractors, usually citing acceptable compromises rather than serious flaws. Overall, users switching from discontinued tools like Microsoft BCM or frustrated with complexity elsewhere report high satisfaction, suggesting eWay fills a genuine niche for Outlook-centric CRM needs.
★★★★★
Tuesday, October 12, 2021
““Highly recommend” Overall: I have much more of a handle…”
“Highly recommend” Overall: I have much more of a handle on the day to day client relationships. It is great to have all our clients in one data base, we can see what needs to be followed up, we can quantify incoming sales and everyone has access to this database, so as a team, we can cover for each other when needs be Pros: eWay customer service and ongoing support is amazing. My team use this CRM daily and it's a great way for us to keep track of the day to day working of our clients, especially when team mates are away from the office. Cons: I find that there is so many aspects of eWay, I wish I could physically sit with someone from eWay and go through items one-on-one
★★★★★
Sunday, October 3, 2021
““Perfect and seamless Office integration” Overall: We have solved a…”
“Perfect and seamless Office integration” Overall: We have solved a big issue of archiving and linking all the business elements (documents, emails, contacts) that are very often linked to several different clients and suppliers, and simply recover all the data needed to evaluate complex business networks and development. Pros: There are two features that are really fantastic; the first is the absolute integration with Outlook and office, which is seamless and intuitive, the second is the granular possibility to modify and add fields and steps in the various modules so the software can adapt perfectly to the business procedure of every company. Cons: There are minus features that can be improved as the possibility to modify fields when they are displayed in lists. Alternatives Considered: Teamwork, Wrike, Bitrix24 and HubSpot Marketing Hub Reasons for Choosing eWay-CRM: We have tried all these products and eWay-CRM is absolutely more performant and less complicated to deploy.
★★★★★
Thursday, September 30, 2021
““eWay Compatible and User Friendly” Pros: Compatibility with MS Office…”
“eWay Compatible and User Friendly” Pros: Compatibility with MS Office Outlook, that I can easily convert contacts. User friendliness, I can get everything organized perfectly and very easily. Cons: Integration was very smooth, I still need to learn and practice to be able to say what I do not like. Switched From: InTouch CRM Reasons for Switching to eWay-CRM: Incompatibility with Microsoft, necessity to use another system.
★★★★★
Tuesday, September 28, 2021
““The Best CRM!” Overall: Thanks to this tool, our sales…”
“The Best CRM!” Overall: Thanks to this tool, our sales have increased because we Pros: eWay-CRM is a very user-friendly CRM tool. Thanks to eWay-CRM, we have an overview of all deals and we always know everything what we need to know about our customers. I really like the integration with Outlook. I appreciate the mobile application and integrations with other apps. Cons: I think there is a lack of integration with Office 365 online. Switched From: RAYNET CRM Reasons for Switching to eWay-CRM: We need integration with Outlook.
★★★★★
Tuesday, September 28, 2021
““CRM we could easily customize to our needs” Pros: eWay-CRM…”
“CRM we could easily customize to our needs” Pros: eWay-CRM is one of the most flexible CRM I have ever seen. We were able to build our own SQL features and integrations. Cons: We would love to see better inventory management and the ability to easily create our own Word templates.
★★★★★
Friday, August 13, 2021
“Overall: it met our needs as quite small company with…”
Overall: it met our needs as quite small company with small business team Pros: it is outlook add-in it can be individually administrated and adjusted to current needs it is linked to ARES it runs pretty smoothly and quickly Cons: the new online administration ambient setting up a user
★★★★★
Wednesday, July 21, 2021
““eWay CRM - The perfect fit for small, but growing,…”
“eWay CRM - The perfect fit for small, but growing, organizations” Pros: I don't even remember it is there, but when I need something, I'm sure I'll find it. Cons: Nothing major... It's more than enough for what we need and do with it :)
★★★★★
Wednesday, July 21, 2021
““eWay - seamless email tracking” Pros: It's transparent to your…”
“eWay - seamless email tracking” Pros: It's transparent to your work, it keeps every contact traced without you having to go through a big hassle. Cons: 1. Sometimes I get syncing problems, but when i raise a ticket, it gets sorted pretty fast.
★★★★★
Tuesday, July 20, 2021
““eWay CRM - Project deployement and software daily use” Pros:…”
“eWay CRM - Project deployement and software daily use” Pros: Integration was quite easy, as we didn't have any CRM in place when we set up this one. It's a really easy to use software, and the support team is brilliant. Cons: Sometimes I get syncing problems, but then I ring the support team and they sort it out in no time. Alternatives Considered: Dynamics 365 Reasons for Choosing eWay-CRM: Price and specs. Dynamics 365 would be am overkill for such a small organization like ours.
★★★★★
Tuesday, July 13, 2021
““Eway after 8 years of using” Pros: I like that…”
“Eway after 8 years of using” Pros: I like that everything we can find easily in the system. Good cooperation with reports and imports. Cons: Some reports are opening very slowly and we have to wait for a long time. Reasons for Switching to eWay-CRM: Eway was better solution for our company
