What is eUKhost?
eUKhost Ltd. is operated from our registered office based in Leeds and data centres in Wakefield, Maidenhead and Nottingham. We employ a number of staff at our office locations as well as in the data centre in order to provide uninterrupted sales and support service to our customers. We believe in offering the most reliable and professional web hosting solutions on UK based servers at affordable pricing. We were among the first companies in Europe to offer fully automated web hosting solutions and we continue to lead the market through the constant development of our proprietary web hosting technologies. Whether you need a fast, reliable and affordable web hosting company to host your company or personal website, we can guarantee that you will not be disappointed if you choose us today.
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eUKhost Reviews (395)
- ★★★★★343
- ★★★★★33
- ★★★★★1
- ★★★★★2
- ★★★★★16
Review Summary
Generated using AI from real user reviews
eUKhost receives overwhelmingly positive feedback, with 49 of 50 recent reviews giving 5 or 4 stars. Customers consistently praise responsive live chat support and specific team members—Albie S appears most frequently, with users highlighting his patience, technical knowledge, and ability to guide them through package selection and setup. Other support staff like Stenly B, Calvin K, and Samuel S also receive repeated praise for quick issue resolution. Customers value the company's affordable pricing relative to competitors and note that problems are resolved efficiently when they arise.
One dissatisfied long-term customer (1 star) reported a sharp decline from past performance, citing poor server speed and dismissive customer service when issues were raised, leading them to cancel. This contrasts sharply with the broader pattern of loyalty among other reviewers, many of whom report staying with eUKhost for years.
The consistency of support-focused praise across reviews suggests the team is a genuine strength, though the single negative review hints that service quality may not be universal or that performance issues exist beyond the sales and support chat experience. For most users in these reviews, the combination of knowledgeable support staff and competitive pricing outweighs concerns.
★★★★★
Friday, May 12, 2017
“Had an issue with my server and Neil Wilson was…”
Had an issue with my server and Neil Wilson was with me all the way and sorted me very well. Keep it up Neil!
★★★★★
Thursday, May 4, 2017
“Gloria assisted me with upgrading a couple of hosting packages…”
Gloria assisted me with upgrading a couple of hosting packages - very friendly and efficient!
★★★★★
Tuesday, May 2, 2017
“I normally don’t like given bad review to companies as…”
I normally don’t like given bad review to companies as day to day operation of the business can be challenging. But I have been in development for over 15 years and have develop numerous websites and host with so many providers, from reseller hosting to ordinary hosting with service provider. This company is the worst I have never seen. The support staff are unprofessional and they rarely know what to do. During my junior development career I work in application support. The key to any support is to understand the product you are supporting as well as company operational activities. I registered 2 reseller hosting packages and 2 domains with them and wanted to transfer my existing customers from various providers to them because of cost and convenience. Before I buy the packages with them I went through extensive conversation with them through their support online chat. What I got from them was bunch of lies. They told me that they will apply discount while I was purchasing the packages. They encourage me to go through the process and they ask me to provide the Trans ID so that they can apply discount, which I did. Until when I finished I saw that I was charged the full amount. They then told me I can claim that later on, which there no was given path way to do this. As If that is not bad enough, they promised me that my domains will be life in 30 – 60 minutes. I have been on and off with them for 10 ½ hours only for them to come back and said oh you entered the wrong email address during registration. They ask me to send verification email to email address they provided to me through chat which I did. Further slapping me on my face with frustration they again requested that I have to provide an invoice address while I cannot even login into my account. I forwarded receipt sent to me by PayPal to them still they said they were not happy with that because they are looking for a number which they did not tell me were to find that. Then I call them directly. Only when I threaten to report them to trading standards for possible fraud investigation did they finally said to me is all ok we have verified it now without any explanation. If all that was not bad enough, my servers are not running. Changing even my password was a nightmare. I have lost ½ of my customers for this because they believe I lied to them. Up to now no head way. I am warning everyone to keep away from this company. The support staff are ill-informed about their services, lies and deceit are horrendous. Their down time is the worst I have never seen. Do not sell services that you cannot provide. They should be brought to book by trading standards. Absolute fraud.
★★★★★
Friday, April 28, 2017
“I want to thank Neil on his patience he has…”
I want to thank Neil on his patience he has shown with the entire process of account setup to hosting my website. You folks are thorough professional and great with positive attitude.
★★★★★
Thursday, April 20, 2017
“I really appreciate the work that Neils has done with…”
I really appreciate the work that Neils has done with me. He has been patient and He have been guiding me in a quick way to update my needs.
★★★★★
Thursday, March 30, 2017
“I would recommend eUKhost because they have great support and…”
I would recommend eUKhost because they have great support and they have professional services. I have had VPS at goddady and decide to change it. First I check everything with agent from eUKhost and make decision to migrate VPS. I am very satisfied, they really know their job and make this process easy. Also I want to mention one very helpful agent Neil Wilson. He was with me during whole process and help me a lot.
★★★★★
Wednesday, March 15, 2017
“I've been a customer for 10 years and never had…”
I've been a customer for 10 years and never had to complain or thought of leaving. Just upgraded my account and the new account set up and data migration has been showcase of optimum service, support and follow up from the team with a special mention to Neil Willson who oversaw my case with the highest of enthusiasm and promptitude. It was all complete in less than 2 hours. Best hosting company by a thousand mile. Kudos to all these faceless girls and boys prying for support opportunities beyind their live chat windows. Many thanks.
★★★★★
Monday, March 13, 2017
“Really happy with the service that is provided by eukhost.…”
Really happy with the service that is provided by eukhost. The support is fantastic. I am personally looked after by Neil Wilson, he is a true credit to the team.
★★★★★
Friday, March 3, 2017
★★★★★
Thursday, March 2, 2017
“Fantastic Hosting Company We have been using eUKhost for over…”
Fantastic Hosting Company We have been using eUKhost for over 8 years with 2 dedicated servers. They have always provided first class and speedy service. Nothing is too much trouble for them. Server migration is as smooth as you could hope for. We have recently upgraded one of our servers and the sales team (Stuart) and the service delivery team were their usual polite and helpful selves. I cannot recommend them enough. I have experienced other hosting companies and none of them even come close. Nigel Bent Web Designer
