Decibel

Decibel reveals exactly how users behave on websites and apps, making it easy for enterprise businesses to quantify and improve the customer experience across every digital touchpoint. Powered by machine learning, our award-winning technology processes hundreds of revolutionary behavioral metrics – from mouse movements and device rotations, to pop-ups and errors – capturing an accurate picture of every user’s on-page experience. The world’s largest brands – including Lego, General Motors, British Airways, and AllState Insurance – use Decibel to pinpoint opportunities to improve the customer experience and collaborate across their organizations to put the customer first. Our latest offering, the Digital Experience Score (DXS®), is the first all-encompassing metric that distills customer experience across your digital properties into a single figure. Businesses can use it as an instant measurement of the success of their optimization efforts.