Daktela

Daktela is a prominent provider of cloud-based contact center solutions, based in Prague, Czech Republic. Founded in 2005, the company specializes in omnichannel customer engagement, allowing businesses to manage interactions across voice, email, web chat, and social media from a single platform. This integration enhances customer satisfaction and operational efficiency.

Daktelas offerings include contact center software, virtual PBX services, workforce management tools, AI agents for automating interactions, global voice services, SMS messaging, and mobile and desktop applications. The platform also features real-time analytics and integrates customer relationship management with helpdesk functionalities. Daktela serves a wide range of industries, including ecommerce, automotive, healthcare, and finance, with over 600 customers worldwide, including notable clients like T-Mobile and Metlife. The company is dedicated to providing 24/7 customer support to ensure clients receive assistance whenever needed.