ContactEngine

ContactEngine is a company based in Hampshire, United Kingdom, that specializes in proactive conversational artificial intelligence (AI) solutions. Founded in 2005, it has become a leader in automating customer communications across various sectors, including telecommunications, banking, insurance, retail, and utilities. In July 2021, ContactEngine was acquired by NICE, which has further enhanced its capabilities.

The company offers an Intelligent Conversation Management Platform that operates as a Software as a Service (SaaS) model. This platform enables businesses to engage customers proactively through their preferred channels, focusing on improving customer satisfaction and operational efficiency. Key features include proactive conversational AI, quick deployment through configuration, full integration with client systems, and robust security measures. The platform is cloud-based, scalable, and supports multi-lingual conversations, making it suitable for diverse business needs. ContactEngines solutions are recognized for enhancing customer relationships and streamlining processes like onboarding and feedback management.