cloudabove
★★★★★ 5.0 · 210 Reviews
What is cloudabove?
Performance focused Personal web hosting with unparalled, five star support based in the UK
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cloudabove Reviews (210)
- ★★★★★210
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Review Summary
Generated using AI from real user reviews
Cloudabove delivers exceptionally consistent service across customer support, reliability, and value—all 50 reviews award 5 stars with no critical complaints.
Users praise responsive support staff above all else. Reviewers repeatedly highlight fast response times, often measured in minutes to hours rather than days, and describe team members by name (Ryan, Alex, Ashley, Steve) as knowledgeable, patient, and willing to solve problems that extend beyond pure hosting issues. Migration from other providers is a common theme, and users consistently credit Cloudabove's hands-on approach to making the transition smooth and stress-free. Several mention recovering quickly from security incidents or outages. Long-term retention is notable—many customers report 5+ years with the company, some since it operated under a previous name.
Pricing appears competitive without hidden charges—users mention good value relative to larger competitors and appreciate transparent billing. Environmental credentials (carbon offsets and tree-planting) also resonate with some customers. Technical performance receives steady praise, with mentions of fast servers and reliability, though one user notes Cloudabove does not host Windows-based solutions.
The only substantive limitation visible is the absence of Windows hosting support. Otherwise, these reviews present an uniformly positive picture with no trade-offs or dissatisfaction mentioned across the sample.
★★★★★
Wednesday, February 18, 2015
“South West Broadband were recommended to me by my website…”
South West Broadband were recommended to me by my website developer, I'm into my second year with them now and have never experienced any problems at all with the hosting. I was having problems with my email accounts which were still with the previous hosting company so I contacted Ashley last week for advice. Over the course of a few days both Ashley and Ryan have gone above and beyond my expectations in guiding me smoothly through the switch to SWB. The personal and professional service that they provide puts South West Broadband above any other provider. Thank you from a very happy customer.
★★★★★
Tuesday, February 3, 2015
“We've been with SWB for 2 years now and everything…”
We've been with SWB for 2 years now and everything right from the very start has been above and beyond expectations. Signing up was quick and simple and the communications / support was excellent. During our time with SWB we've had to contact support only a couple of times (never because of any problems with their service though!). Each time the response has been incredibly quick and effective. I always recommend SWB to anyone who is after services they provide and will continue to do so. The quality of the services and the support is absolutely second to none. I can't recommend them highly enough.
★★★★★
Monday, January 26, 2015
“With so many different providers out there its hard to…”
With so many different providers out there its hard to find one that does what they say. SW Broadband do just that, fast and reliable hosting with fantastic quick support. I have recommend SW Broadband on many occasions and will continue to do so in the future!
★★★★★
Monday, January 5, 2015
“After putting up with another provider's poor customer service for…”
After putting up with another provider's poor customer service for years, I was also sceptical about going to a new provider I had never heard of after they found me via Twitter (tweeting complaint's to my old provider no less!). I needn't have worried - Both Ryan and Ashley provide a first class experience with helpful and professional customer service 24/7. The lightning quick delivery of not one, but 2 servers both within 30 minutes complete with all my custom requirements makes these guys a real credit to the hosting industry. This is how you run an effective hosting business, and should be the benchmark by which others base themselves upon.
★★★★★
Monday, December 1, 2014
“An excellent service delivered by Ryan and Ashley. They patiently…”
An excellent service delivered by Ryan and Ashley. They patiently and considerately deal with any problem that I have, often of my making. Can't fault this first class service.
★★★★★
Wednesday, November 19, 2014
“After using other web providers I came across SW Broadband…”
After using other web providers I came across SW Broadband several years ago and haven't looked back. They continue to provide me with all the help and support I need at a response speed that has to be experienced to be believed. Thank you Ryan and Ashley!
★★★★★
Wednesday, November 19, 2014
Define Media Ltd“Southwest Broadband are bay FAR the best web host I…”
Southwest Broadband are bay FAR the best web host I have ever worked with in ten years of web designing. Ryan and Ashley, you deserve all the praise you get here and more. Outstanding !!
★★★★★
Monday, November 17, 2014
“I have been with Southwest Broadband for about 3 years…”
I have been with Southwest Broadband for about 3 years now and the service and support I have had has been excellent. If I need help in updating or making any changes to my website or webmail it is reassuring to know SWB are easily accessed by phone and respond quickly to emails.
★★★★★
Thursday, November 13, 2014
“Having worked with a number of hosting companies in the…”
Having worked with a number of hosting companies in the past (including the big ones!) I had come to the conclusion that hosting was about as fun as going to the dentist. South West Broadband are the exception to the rule. Being a non-techie they completely remove the pain and look after you with service that is second to none. Seriously, don't use anyone else. These chaps are as good as it gets. Did I mention my sites are always up and fast too?
★★★★★
Thursday, November 13, 2014
“I have used SWBroadband a few years now and have…”
I have used SWBroadband a few years now and have had superb service and support. For that reason I recently migrated a hosting service including emails to SW. Needless to say the migration was efficiently and professionally carried out for me totally hassle free. Their level of service and support is truly special