Myself and my partner have had a VPS from Cloud Next for a while now. First I started having issues with the server, they told me the KVM host had crashed so I lost my VPS for a while.
Their support is very fast, but it feels like you're talking to robots. They try to give one word answers, they obviously use templates for the support answers and it doesn't feel like you're talking to a human being.
All in all, if you're looking for a VPS that is reliable then I would look elsewhere - far too many outages from Cloud Next. I have been in the hosting industry for over 20 years, I know there are better providers out there.