Cloud Next Ltd

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Cloud Next Ltd Reviews

3.8

Out of 5 stars
(45 Reviews)

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from Imaginelearning.cn

Friday, July 6, 2018

Terrible! Would not recommend their service at all.

My website was down for unspecified number of days! This is after they urged me to change the DNS records. I followed exactly the instructions and checked the website, everything was working ok afterwards. Then a few weeks after this, I found my website was down. Contacted their support, turns out the "technical support" wouldn't even read my message properly, using the "IT crowd" type of stereotypical tactic to fob me off. Didn't even know what version of .net framework my website was running on, which could be easily found out by a quick look at web.config file. Anyone with some basic web dev experience would know that! The saga took 12 days and many back and forth tickets/messages to get them fix it. I asked them to find out about how long my website was down for, surely they would have logs? But guess what, there's no logs and they couldn't tell me how long the outage lasted! And when asked for compensation they wouldn't compensate for the losses caused.

Now given this outrageous experience, I wanted to cancel my contract with them after it's due for a renewal! Can't believe they had the cheek to ask for the renewal... But I was a day late in cancellation. I did actually cancel the payment authorisation, direct debit but somehow they still managed to snatch another year's payment off me. When I raised this with them and they again, fobbed me off using their T&C small prints as excuses...

Really dodgy host.

0 of 1 people found this review helpful.

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Monday, August 1, 2016

This company sucks, my site has been down for 3 days since they upgraded their servers to Linux. Which was a bad move seeing as none of their support staff seem to know how to use it. Avoid at all costs.

0 of 3 people found this review helpful.

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from Rondo Theatre Company

Friday, February 12, 2016

Dont expect your website to be running often. They have frequent downtimes, often for days at a time. This week our site has been down for three days, due to a 'service issue' - no explanation. No sign of the service being fixed. Just no website and no access to it for 3 days. Thy simply aren't up to the job of hosting websites. Dont let the cheap hosting prices tempt you.

1 of 6 people found this review helpful.

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from Parents in Touch

Tuesday, December 9, 2014

Our website went down sometime before 22.23 on 18 October. We contacted CloudNext then. There was no response from Cloud Next until 08.41 the following morning despite their promised 24/7 support. Through the day, response times were extremely slow and by 17.06 the problem was still not resolved. by 19.30 there was no response from the so-called 24/7 support. Finally, they got in touch 9am the next day.This is appalling and totally unacceptable. Since then, we have made numerous attempts to contact them all of which are completely ignored. To make things worse, they ask review sites to withdraw negative reviews.

0 of 11 people found this review helpful.

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from Miss pandora

Friday, November 28, 2014

I wish I could give less than one star!! Appalling company. I have a website hosted with this so called web hosting company and it's been problems after problems. My website is an online shop that is constantly down, last week the shop was down for 4 days!!! I kid you not. So I have all these adverts put out that I am paying for via pay per click, people click, can't access the website and I pay for the pay per click charges. The website finally comes back online on Tuesday evening and oh we are down again on Friday - this the biggest retail weekend that is Black Friday! So we are fade up and try to transfer to another company who fail to migrate the website because guess what?! Cloud next has suspended the website. All my products, cart and entire website is gone. Talking to their customer support via tickets is like talking to robots.
So here I am, out of pocket on advertising, no working website on the biggest retail weekend of the year and no idea if we will have to start building the website from scratch. I am absolutely livid!!!! I am going around posting this review on anything cloud next and hopefully save a poor from using this dreadful company.

1 of 11 people found this review helpful.

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from MB Consulting

Wednesday, October 22, 2014

CloudNext promise 24/7 support but don't deliver on that promise. In August 2014, we waited 4 hours for a response to a support ticket. In October 2014 we waited 10 hours for the initial response. This was followed by slow response times all day and it took 22 hours to resolve an issue which should have been solved in 2 hours.

2 of 16 people found this review helpful.

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from A Cloudnext Client

Monday, September 1, 2014

Appalling. Avoid these cowboys.

I could list the long list of technical issues that I've experienced over the last year or so with Cloudnext hosting team, but I've wasted enough of my life going to and fro to pick apart their vague technical explanations as to why the hosting fails so regularly.

On one occasion, my whole website (which was a live, working shopping cart website) was reset to a default installation page, which the tech support pretty much said was "one of those things" and took no responsibility, even though admitting to one of the UK server hosting environments being restarted around the exact same time.
Strangely it was up and running moments after I sent the email wondering what the hell was going on and bringing it to their attention.

I've never had as much downtime or as many technical issues with any provider, and am moving to another host as soon as possible after the ridiculous treatment and useless "ticket only" support.

Since writing this review, it seems that they have also put up their prices by 30%!! billed automatically. They claim that this is fair, because they put a small mention of it in what looks like fine print on an email 6 months ago, with no other mention of massive price hikes anywhere in any other correspondence.

Having worked in a customer service role, and an IT support role in separate companies with a GOOD reputation for phone support and customer service, I find it even more insulting that they basically knocked back any responsibility and said I was emailed about it so I had plenty of warning. After trying to get my claim escalated past a customer service person, I was told to send in a letter.

Appalling customer service, and left a very unpleasant taste in my mouth having to deal with such a low calibre of company.

AVOID LIKE THE PLAGUE

3 of 18 people found this review helpful.

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from Defacto software

Monday, September 3, 2012

My wife an I used Cloud Next for about 4 months Don't use Cloud Next, as our sites go offline for long periods of time without adding any system status - so you never know what's happening. 99% uptime on their site is a lie. My wife asked for a refund and they said no refunds, no customer ethics.

3 of 14 people found this review helpful.

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Friday, August 31, 2012

I also think Cloud Next is a suspicious company. I've had a VPS with them for over a year - it just isn't reliable enough for my needs. Their customer support is very quick indeed, but they never say anything that is actually useful. They just try to delegate the question, give a half answer, just enough so they can say "we responded" but whether or not its useful is another question!

Their hosting is very low quality, sometimes the disks can't be accessed (or at very slow speeds, so I assume the VPS are overloaded), other times it just crashes and it says in the control panel that the status of the server is "Unknown" and a reboot doesn't get it back online.

So overall try to avoid using cloud next. I have used probably over 10 hosting companies in my lifetime and I have worked as a database engineer my entire life, comparing from what I've seen I would avoid cloud next.

I hope this review is of use to anyone reading it.

3 of 14 people found this review helpful.

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from grafikhaus.co.uk

Friday, July 27, 2012

An utter rip off company! Do not use!

2 of 13 people found this review helpful.

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Friday, June 8, 2012

Our site was closed but only after we found that a member of cloud next had logged in to our site as one of our admin just before we were shut down. I don't know about you but that really makes me wonder about a company!!!

1 of 12 people found this review helpful.

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from Euphoric Seach

Monday, February 6, 2012

Do not use Cloud Next! Websites going offline for long periods, and support team don't do anything other than copy and paste information from their support database.

My sites have and databases removed by Cloud Next so they no longer function.

Very unreliable.

1 of 10 people found this review helpful.

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Wednesday, December 7, 2011

CloudNext is a suspicious company having extremely low quality servers, support. Their engineers cannot solve any problems. Support is telling you lies and want you to pay more when reporting serious server problems. The company is completely unreliable and lame. I tried their top VPS but it was a nightmare! Low quality, suspicious company.

2 of 11 people found this review helpful.

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This page was last updated 05 July 2018 17:33