Cloud Direct

Cloud Direct

8 Reviews · Last reviewed on 30 July 2019

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21.75
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8
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4
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Cloud Direct Reviews

2.9

Good!

8 Reviews

Last reviewed on
30 July 2019

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Wednesday, July 31, 2019

from The Calibration Centre Ltd

Be VERY wary getting into any type of contract with Cloud Direct - in 2010 I signed a contract that tied me into 1 year service with a 90 day cancellation - in 2012 I was contemplating leaving as had found a cheaper comparable service, however Nathan, their sales guy did a good job convincing me to stay and they would review prices etc - I agreed to try for the short term and he assured me if I still wanted to leave I was free to whenever I wanted - they then tried to automatically activate a fresh 12 month contract! I called Nathan at the time who got this stopped and assured me again that I could leave whenever I wanted with no penalties and no long cancellation period - the prices did reduce with his new structure but over the years have been creeping back up - I have now found a far more cheaper choice on the market now so have decided to cancel Cloud Direct - this has been very difficult. At first emails were just ignored. Now they are insisting on me paying 90 days upfront, even though I pay in arrears for any service I have used and a single backup hasn't been made since the start of June. I have been a loyal customer of this company for nearly a decade and this is how they treat a good customer. Appalling customer service. Be very careful what you get yourself into!!!

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Tuesday, November 29, 2016

from Mouse Marketing

A conman who will not deliver what is promised and as a supplier, will always tell you what you are supplying is faulty so that he shouldn't have to pay.

1 of 2 people found this review helpful.
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Wednesday, December 9, 2015

Verified Review

from Cherry Designs

One of the worse, terrible to deal with.

1 of 5 people found this review helpful.
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Monday, March 10, 2014

from Lane4

Wish I'd gone direct. Didn't hear anything from them after we were setup until a few years later when we cancelled our services with them, at which point they were all over me like cheap suit being pushy and trying to tell me the error of my ways. Then when that didnt work they decided to screw us over with the 90 days notice BS in the small print. More fool me I know, but I think you can tell a lot about a company by how they react when you leave them as a customer. Sometimes you feel almost guilty as your waved away with best wishes for the future and a thank you for your custom - that's most definitely not the case with these guys, their attitude sickened me.

7 of 12 people found this review helpful.
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Thursday, July 25, 2013

from Modalit Ltd

Good cloud service provider. Great product range combined with dedicated, personal service and support.

6 of 7 people found this review helpful.
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Tuesday, July 16, 2013

from PSCL

Awesome product and service. They can't be faulted - the product always works and the support staff are, quite simply, superb. Don't shop around - use them!

4 of 5 people found this review helpful.
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Thursday, July 11, 2013

from OH Dental Ltd

Cloud direct is one of those company's that actually do what it says on the tin! If we have ever had to contact them they have been prompt in replying and very helpful. We could not ask for better service.

5 of 6 people found this review helpful.
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Friday, July 5, 2013

from FDIN Ldt

I have been a customer for a number of years, and am particularly impressed by their 24 hour customer support. They seem to be staffed by people who can't do enough to help, in most cases beyond the call of duty.

4 of 5 people found this review helpful.
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This page was last updated 30 July 2019 02:14