Bobcares
★★★★★ 4.5 · 8 Reviews
What is Bobcares?
Server Management & Monitoring. We'll monitor your servers 24/7, restore failed services, and keep your systems updated. No limit on the number of servers supported. You get expert support within minutes - 24/7.
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Bobcares Reviews (8)
- ★★★★★7
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Bobcares delivers strong, personalized support that earns high loyalty from long-term customers, though at least one user reported serious delays and unresponsiveness.
Seven of eight reviewers praise the service enthusiastically. Recurring strengths include fast response times, particularly in emergencies, and what multiple customers call a genuine personal touch that goes beyond typical vendor relationships. Several note they've stayed for over a decade, describing Bobcares as a trusted partner rather than just a service provider. Users highlight both technical competence and the human side—staff using real names, remembering customer needs, and working until problems are solved. One reviewer specifically commended speed in resolving email server issues after a migration.
One sharply negative review criticizes slow task completion and staff citing workload as an excuse, framing it as unfair given the customer pays monthly like everyone else. This dissent stands alone among the eight, but it captures a real frustration worth noting: availability and response time clearly matter to buyers, and at least one customer felt deprioritized.
For hosting companies and SaaS platforms seeking managed support, Bobcares appears to deliver reliability and rapport. The risk flag is whether consistent staffing and responsiveness hold across all customer tiers or situations.
★★★★★
Tuesday, April 17, 2018
“Great having Bobcares taking care of my customers so I…”
Great having Bobcares taking care of my customers so I can focus on growing my business. I can finally sleep at night knowing they are taking care of things. And if ever there’s a problem they alert me right away with a phone call. Best partnership a hosting company could ask for.
★★★★★
Wednesday, April 4, 2018
“After migrating to a new server, emails to the server…”
After migrating to a new server, emails to the server started bouncing. So we contacted Bobcares. Sherin quickly zoned into my issue and managed to get the emails to and from the server to work fine. I'm impressed with their speed in emergency situations.
★★★★★
Wednesday, October 25, 2017
“Horrible support, they take their sweet time to complete tasks…”
Horrible support, they take their sweet time to complete tasks and then say they are busy with other customers, I Pay an invoice every month just like anyone else. NEVER AGAIN! AVOID AT ALL COSTS
★★★★★
Tuesday, October 25, 2016
“These guys were great...professional, affordable, and got the job done…”
These guys were great...professional, affordable, and got the job done fast.
★★★★★
Tuesday, August 23, 2016
“I have been a Bobcares customer for many years. I…”
I have been a Bobcares customer for many years. I am one of the oldest customers they have. They have become part of my company and part of my life. They care about my business and also about me. They are good at the tech support, but many other companies are as well. Where Bobcares staff stands is their personal touch. You know this is more than a job for them. They care about their customers. I could not run my company without them. I asked them to uses their real first names because I wanted my customer to know they are doing the support. To me, Bobcares is an asset, not a liability. I want my customers to know that I am paying for the best support money can buy. They are part of my team. You can get any better than that!
★★★★★
Sunday, April 10, 2016
“We at 1stHostWeb.com have been with Bobcares for over 15…”
We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner. They care to go the extra mile to make sure the customer is taken care of. They are always professional and courteous. If you want a support STAFF that will represent your company with expert knowledge and compassion...look no further. Bobcares is all you need!
★★★★★
Monday, December 8, 2014
“I am very happy with the services provided for our…”
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!
★★★★★
Wednesday, January 15, 2014
“Tharun and Hamish have been amazing. Totally helpful and fully…”
Tharun and Hamish have been amazing. Totally helpful and fully engaged with me to overcome some very serious server issues. They worked extremely hard and did not give up until the job was finished. I can't thank those two gentlemen and their team enough for all of their tireless help and support! I feel that I can really count on them to be there for me when I need them the most. Thanks again guys, you are awesome!!!
