24x7TechnicalSupport
★★★★★ 4.5 · 20 Reviews
What is 24x7TechnicalSupport?
24x7TechnicalSupport.net, the outsourcing support division of Tecsys Solutions LLC, offers tailor made outsourced webhosting technical support and server management solutions. Our team consists of people with over 14 years of webhosting industry and datacenter experience. We offer custom solutions like OpenStack/Cloudstack setups, Private cloud setup, custom cluster builds etc. 24x7TechnicalSupport.net at a glance: -Experienced and Certified Systems Administrators and Technical Staff. -24x7 Real Manned presence for helpdesk and live chat support. -Server Management Services for CPanel, DirectAdmin, Plesk, SolusVM and Plain Linux and Windows Servers as well. -Free Server Monitoring with All server management plans. -Top Notch and Professional Office Setup.
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24x7TechnicalSupport Reviews (20)
- ★★★★★17
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
24x7TechnicalSupport receives overwhelmingly positive reviews, though a handful of customers report serious frustration. The vast majority of users praise fast response times, knowledgeable staff, and affordable pricing relative to competitors. Many highlight quick problem resolution—often within 30 minutes to 2 hours—and commend the team's availability across time zones. Long-term customers, some with relationships spanning 3–6 years, emphasize reliability and consistent delivery on promises. The 24/7 chat and ticket support are frequently mentioned as responsive.
However, three negative reviews expose critical gaps. One user experienced poor handling of emergency situations, describing hours of "we are looking into this" responses while their sites remained down, and found chat and phone support unresponsive. Another complained of rule-making inconsistency and staff treating customers arrogantly. A third criticized slow server recovery and poor excuses from technicians. These critics describe the service as unreliable for urgent situations and suggest serious reputational risk.
The tension between reviews suggests the company excels at routine ticket-based support but struggles when customers need immediate escalation or emergency intervention. New buyers should understand this limitation before committing, especially if their operations depend on rapid crisis response.
★★★★★
Saturday, September 23, 2023
“Very good Support, knowlegeble staff, fast response, Great Service '24x7technicalsupport'…”
Very good Support, knowlegeble staff, fast response, Great Service '24x7technicalsupport' / Tecsys.in !!!
★★★★★
Monday, September 18, 2023
“Very good technical support and decent prices for the Web-Servers…”
Very good technical support and decent prices for the Web-Servers Management provided by Tecsys Solutions Pvt Ltd.
★★★★★
Tuesday, October 26, 2021
“Waste of time, Make the rules up as they go…”
Waste of time, Make the rules up as they go along, change things, go against their own terms and agreements, waste hours with the standard reply they are checking but not actually doing anything. Avoid at all costs. Ranjit Rajan is the most arrogant member of the team. I would strongly avoid this company and any of their multiple brands.
★★★★★
Tuesday, August 3, 2021
“I had a long and very, very good experience with…”
I had a long and very, very good experience with the Support (and Sales Staff) of 24x7 TechnicalSupport.net. Thank you all !!!
★★★★★
Friday, May 21, 2021
“Quick reponse, problem resolved, not expensive fees compared to other…”
Quick reponse, problem resolved, not expensive fees compared to other similar companies in the same area and world wide. Thank you!
★★★★★
Monday, February 1, 2021
“Great support by ticket all initial issues resolved. Have to…”
Great support by ticket all initial issues resolved. Have to say there seems to be no facility for emergency support EG the other night after a server move we had a couple of sites down. No resolution in several hours just constant "we are looking into this" replies. In the end we paid a freelancer who had both sites going again in 15 minutes. Also tried their messenger chat twice with no replies and phoned and got no reply. Not writing this off it IS a good service for the money but would like to see much better support and a chance to escalate for emergency issues.
★★★★★
Friday, October 2, 2020
“I have contacted '24x7technicalsupport' via chat and I got connected…”
I have contacted '24x7technicalsupport' via chat and I got connected in a few minutes, explained what the issue of my server is. They confirmed that the issue can be resolved, so I signed up, paid and open a ticket. In about 30 minutes they sorted it out. Very good experience compared to other similar service that got me spending $25 twice and did nothing for my server. Thank you '24x7technicalsupport' !!! Nicolas S.
★★★★★
Friday, September 13, 2019
“Team is superb and they actually work !!! I was…”
Team is superb and they actually work !!! I was facing monitoring issue and they just fixed it. The best part is cPanel server management team, its total worth and they truly monitor our server for 24x7. I just love support and there instant reply on chats as well as on tickets.
★★★★★
Wednesday, September 11, 2019
“I must appreciate the work on Tech Support engineers, They…”
I must appreciate the work on Tech Support engineers, They really work hard and believe in quality. Money worth service that to with instant replies from Tech support Engineers. They are always ready to accept the chats and sort our issues. The best part of 24x7technicalsupport.net is there direct admin server management plan they gave me with $30, and have to help me with migration too. One more thing I need to mention here is about the sales team which is supportive to help you to select the best configuration. They have dedicated server offers too. I must recommend 24x7technicalsupport to each and every DC and Webhosting service provider company.
★★★★★
Monday, May 27, 2019
“Shameless peoples, never know how to handle services. entirely frustrated…”
Shameless peoples, never know how to handle services. entirely frustrated and not even know. How to make server up? getting almost 2 hrs to work on it. Try to give excuses because as technical persons they have only this... If you want to downmarket then go with them. We already got a lot of bad reviews and are still hearting business. Best service for losing credit/reputation for your business.
