AlphaRacks Hosting
★★★★★ 3.0 · 128 Reviews
What is AlphaRacks Hosting?
AlphaRacks is a premium web hosting provider based in Los Angeles, CA. Initially started in 2006 as an on-site IT consultancy firm providing support to local businesses, the AlphaRacks brand was launched in 2013 offering mainstream premium hosting services to both web start-ups and large enterprises. We currently support over 40,000 clients of all sizes in over 100 countries worldwide. Services include cPanel web hosting, bare-metal dedicated servers, and virtual private servers, offered in both standardized and custom tailored configurations. Support is provided 24x7x365 by our in-house dedicated staff; services are provided by leveraging strategic partnerships of top tier facility and network providers, ensuring the services we deliver are highly available; which is backed by our service level promise agreement to you.
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AlphaRacks Hosting Reviews (128)
- ★★★★★64
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★63
Review Summary
Generated using AI from real user reviews
AlphaRacks Hosting is overwhelmingly unreliable and untrustworthy based on these recent reviews.
The vast majority of users report extended outages lasting days to months with no meaningful support responses. Complaints centre on servers going offline suddenly, tickets going unanswered for extended periods, and support staff either ignoring issues or providing generic, unhelpful replies. Multiple reviews mention the company acquiring other hosting brands—RIJX, WootHosting, WootLyHosting, HostMyBytes, PSK Hosting—and immediately degrading their service quality after takeover. Several customers describe the experience as a "nightmare" and warn others that positive reviews appear fake. One reviewer noted security issues including malware and coinminer infections on provisioned VPS instances, coupled with unauthorized recurring charges after cancellation.
A small minority of customers (roughly 10 reviews out of 50) report good performance, fast support, and good value, typically citing low cost and reliable uptime over months or years. However, these positive accounts are dwarfed by recent failures, and reviewers themselves note that the acquisition-related outages have destroyed previously good services. One defender suggested acquired customers should "give them time to settle," but current downtime has lasted weeks without resolution.
The consistent pattern across negative reviews—no communication during major outages, poor support responsiveness, and service degradation after company acquisitions—strongly suggests systemic operational and management problems. This is not a minor issue affecting a few users.
★★★★★
Friday, January 25, 2019
“Great experience throughout the 2.5 years I have used AlphaRacks.…”
Great experience throughout the 2.5 years I have used AlphaRacks. As of today, I just sold my online business (congrats to me!), but wanted to take the time to thank/acknowledge AR publicly for their time, efforts and excellent service throughout the past couple years and for taking good care of my website hosting needs! If I ever decide to come back to the internet game, I'll be sure to choose Alpharacks as my next web host. Until next time, Thomas
★★★★★
Wednesday, January 23, 2019
“using alpharacks to host my personal projects for school. Compared…”
using alpharacks to host my personal projects for school. Compared to the other students in my class paying at least 5 times the amount I am now with other cloud providers I would say I got a steal of a deal by going here :)
★★★★★
Tuesday, January 22, 2019
“Using their new SSD KVM VPS product. Works wonders.”
Using their new SSD KVM VPS product. Works wonders.
★★★★★
Monday, January 21, 2019
“If I had to sum it up in 3 words:…”
If I had to sum it up in 3 words: Better Than Excellent. I have used at least 5 different hosting companies in my lifetime, and while I am not an expert with server technology, I know when a host is good and when one is bad. AlphaRacks checks the mark for "good" across the board: service, support, uptime, network, and speeds. This is the kind of host which I wish I found sooner. Thank you Alpharacks team!
★★★★★
Monday, January 21, 2019
“AlphaRacks deserves these five stars. They helped me with an…”
AlphaRacks deserves these five stars. They helped me with an emergency server migration today from my other hosting provider, and I was all migrated over in less than a few hours. If I could vote more stars, I definitely would. I'd recommend these guys to anyone looking for a hosting provider that cares about its clients
★★★★★
Thursday, January 17, 2019
“Horrible. The VPS was unstable for days. Unreachable 5 hours…”
Horrible. The VPS was unstable for days. Unreachable 5 hours per day at least. It's cheap indeed, but not worth it. Completely useless.
★★★★★
Thursday, January 17, 2019
“Moved my sites to alpharacks last month. They're running very…”
Moved my sites to alpharacks last month. They're running very fast compared to my last hosting provider. I would like to take the time to shout out Edward from their support team for helping me out with the migration and for getting my sites moved over so quickly and smoothly.
★★★★★
Wednesday, January 16, 2019
“Excellent and responsive help. They offer a good range of…”
Excellent and responsive help. They offer a good range of different hosting solutions at (very) reasonable prices. I have been using AlphaRacks.com for years, and haven't ever had any issues. Thank you!!!
★★★★★
Wednesday, January 9, 2019
“I run a managed service provider and rely on Alpharacks…”
I run a managed service provider and rely on Alpharacks to run the backend infrastructure for our company. This company provides solid uptime,and is quite reliable.
★★★★★
Wednesday, January 2, 2019
“Excellent hosting company. Their support truly cares about their customers”
Excellent hosting company. Their support truly cares about their customers
