What is AlphaRacks Hosting?
AlphaRacks is a premium web hosting provider based in Los Angeles, CA. Initially started in 2006 as an on-site IT consultancy firm providing support to local businesses, the AlphaRacks brand was launched in 2013 offering mainstream premium hosting services to both web start-ups and large enterprises. We currently support over 40,000 clients of all sizes in over 100 countries worldwide. Services include cPanel web hosting, bare-metal dedicated servers, and virtual private servers, offered in both standardized and custom tailored configurations. Support is provided 24x7x365 by our in-house dedicated staff; services are provided by leveraging strategic partnerships of top tier facility and network providers, ensuring the services we deliver are highly available; which is backed by our service level promise agreement to you.
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AlphaRacks Hosting Reviews (128)
- ★★★★★64
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★63
Review Summary
Generated using AI from real user reviews
AlphaRacks Hosting is overwhelmingly unreliable and untrustworthy based on these recent reviews.
The vast majority of users report extended outages lasting days to months with no meaningful support responses. Complaints centre on servers going offline suddenly, tickets going unanswered for extended periods, and support staff either ignoring issues or providing generic, unhelpful replies. Multiple reviews mention the company acquiring other hosting brands—RIJX, WootHosting, WootLyHosting, HostMyBytes, PSK Hosting—and immediately degrading their service quality after takeover. Several customers describe the experience as a "nightmare" and warn others that positive reviews appear fake. One reviewer noted security issues including malware and coinminer infections on provisioned VPS instances, coupled with unauthorized recurring charges after cancellation.
A small minority of customers (roughly 10 reviews out of 50) report good performance, fast support, and good value, typically citing low cost and reliable uptime over months or years. However, these positive accounts are dwarfed by recent failures, and reviewers themselves note that the acquisition-related outages have destroyed previously good services. One defender suggested acquired customers should "give them time to settle," but current downtime has lasted weeks without resolution.
The consistent pattern across negative reviews—no communication during major outages, poor support responsiveness, and service degradation after company acquisitions—strongly suggests systemic operational and management problems. This is not a minor issue affecting a few users.
★★★★★
Wednesday, May 15, 2019
“I purchased a SSD KVM Vps service with AlphaRacks and…”
I purchased a SSD KVM Vps service with AlphaRacks and have actually exceeded my expectations with it. The server disk IO speed is very quick in all my benchmarks. Daniel and the rest of the guys were helpful to answer my tickets/chats. Definitely worth trying out :)
★★★★★
Wednesday, May 15, 2019
“I have been a customer of RIJX, who was bought…”
I have been a customer of RIJX, who was bought out by Alpharacks circa 2015. Fast forward to today (2019) I remain a satisfied customer of RIJX/AlphaRacks. The AlphaRacks team have since put me on much more powerful host nodes, and support is dramatically faster than the previous RIJX. For anyone complaining - don't be so quick to judge. I see AlphaRacks recently acquired a few other hosting outfits, and most of the bad reviews here are probably from customers of those companies who are getting merged in. Give them a bit to get settled folks and you wont be disappointed. Take it from me, they merged me in from RIJX and all the major improvements started following in the months after. These guys definitely know what they are doing. They turned around RIJX and made the customer experience (at least in my experience) so much better. At least give these guys a chance!
★★★★★
Wednesday, May 15, 2019
“Avoid this company. only signup if you want bad times…”
Avoid this company. only signup if you want bad times 100% guaranteed. They keep suspending my services, and when I ask them why it's happening, they throw some kind of logs at me telling me to "take care of it" . I ask what can i do to fix it? they keep telling me to fix it. it's a stupid circle which i cannot break out of. this is THE WORST hosting experience of my hosting life. AVOID THIEVES SCAMMERS DO NOT BUY
★★★★★
Wednesday, May 15, 2019
“This place is the worst. DO NOT BUY. you will…”
This place is the worst. DO NOT BUY. you will be stuck with the most awful customer service, no replies to tickets, servers are down every hour. You will spend more time on support than actually working with servers.. if you still sign up - good luck, i don't envy you
★★★★★
Monday, May 13, 2019
“Alpharacks was the worst experience in my life. I hope…”
Alpharacks was the worst experience in my life. I hope I read all these negative reviews before I decided that half price deal is very good and I had to get it... The worst hosting i've ever had. Alpharacks delivered 10 vps pool that I can never login to, client area times out after 2-3 minutes of waiting, constantly 3-4 VPSes from the 10 are not accessible. Whenever I ask support why that is happening, they simply answer "it is working now, please, check", just to have it broken 2-3 hrs later. DO NOT BUY!!! NEVER DEAL WITH THESE PEOPLE!! they are the worst
★★★★★
Monday, May 13, 2019
“They are not shabby at all. Service works as advertised/promised,…”
They are not shabby at all. Service works as advertised/promised, nothing else to say.
★★★★★
Monday, May 13, 2019
“I have been using Alpharacks for 3 years. They aren't…”
I have been using Alpharacks for 3 years. They aren't 100% perfect, but they are as good as you're going to find out of a hosting company. Finally feels great to be a web host that does NOT outsource their support and actually cares for there customers!
★★★★★
Monday, May 13, 2019
“I purchased two dedicated servers at alpharacks, I switched because…”
I purchased two dedicated servers at alpharacks, I switched because I was looking to save some money from my last hosting provider who was charging me three times as much. So far I using it for past 2 months no issues or downtime.
★★★★★
Friday, May 10, 2019
“Purchased a hybrid dedicated server here. Migrated my Docker apps…”
Purchased a hybrid dedicated server here. Migrated my Docker apps over in ~ 45 minutes. Simple and straightforward migration and my new server at alpharacks is running much faster than my old host. Thanks guys
★★★★★
Friday, May 10, 2019
“alpharacks runs a great show! I've got a 1GB VPS…”
alpharacks runs a great show! I've got a 1GB VPS plan with them. I have renewed it for 2 years already so far
