Kenneth T
1 review written · 5.0 average
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Reviews by Kenneth T
★★★★★
"Powerful process data analysis tool with great support" What do you like best? The searching/filtering and analysis tools are easy to use. The user interface is quick and responsive. Product updates with new, customer-requested features are released frequently. Customer service has been quick and reliable to help us with special requests and to provide quick support when needed. There is an easily accessible "help" section and support chat functionality that helps make the barrier to getting help with any issues very low. What do you dislike? There is a little bit of a learning curve in using all of the analysis features, so it takes some initial practice to become proficient in using the application to its full potential. Recommendations to others considering the product: The customer service has been very good and product updates are frequent based on customer feature requests, so TrendMiner is clearly customer-focused and growing.
