Doug Logan
1 review written · 2.0 average
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Reviews by Doug Logan
★★★★★
Great software when it works, absolutely horrible to have to talk to someone. We've been with them ~3 years; they've forgotten to file payroll taxes in one of our states, ignored our emails about health insurance renewal and almost had it canceled, and countless times referred us to bad documentation when we asked simple questions not covered in the documentation. I rarely feel like I'm talking to a support person that has ever seen the software. We would have dropped them years ago; except when it works its awesome. We're considering moving to Gusto at the year end though, now that they've expanded their offerings.
