Carmen Fernandez
1 review written · 4.0 average
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Reviews by Carmen Fernandez
★★★★★
Its a great software for businesses, the implementation manager we had was Great! The account manager was a bit slow in getting to us but we have come learn to work together and accept our time difference, his responses are always answered within a reasonable time. Zenefits Support, has been a bit different, we have had issues with employees that declined insurance and our insurance company is still charging us (one example). Take too much time for any resolution. I think the administrative & organizational components of that department need lots of improvement. But the software as a whole is great, always something new come out. We are getting the help with compliance, ACA, updates on birthdays & anniversaries (so cool), healthcare management and we are considering integrating with other products & services offered thru Zenefits.
