Jessica Cotton
1 review written · 3.0 average
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Reviews by Jessica Cotton
★★★★★
Paylocity's WEBPAY works well. We only had one issue regarding the state calculation of taxes for a small group of people for 2 years in a row. The state tax tables had not changed nor their rates but the employees deduction from check did. Other than that, the simple payroll processing has been good. The customer service aspect has not been great at all. Not sure if we have been unlucky with our service reps or if it is an overall company issue. However, we have had MANY issues with the WEBTIME system and are looking at other systems now. We use biometric clocks, rounding, and enforced scheduling (employees cannot punch in or out unless within their assigned schedule). We have had schedules all of a sudden drop off with no reason, which does not allow our employees to clock in. This is a repeating issue year after year. More recently, we currently have calculation errors in regular and OT hours, unable to edit time sheet due to error messages, and more. When we try to get it resolved, we have no direct access to the people fixing it and this has been going on for 4 weeks now with no known time when this issue will be resolved. If you use web punching, we have not had any issues with this.
