Paylocity
★★★★★ 4.0 · 3 Reviews
What is Paylocity?
Elevating Payroll & HR Headquartered just outside Chicago, Paylocity has revolutionized the marketplace for payroll and human resources professionals for more than 20 years. Founded in 1997, Steve Sarowitz built Paylocity on the basis of innovation in a stale industry. Today, with the guidance of our CEO Steve Beauchamp, Paylocity continues to push the envelope not only for our clients, but also for our employees.
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Paylocity Reviews (3)
- ★★★★★1
- ★★★★★1
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Paylocity delivers solid payroll processing but draws sharply mixed feedback on reliability and support, particularly around its time-tracking system.
Users consistently praise WEBPAY payroll processing for simplicity and accuracy, with most tasks running smoothly. The platform is described as intuitive and time-saving. However, serious problems emerge with WEBTIME, the time-clock module. One reviewer experienced recurring issues over years—schedules disappearing without explanation, hour calculation errors, and timesheet editing failures—with little recourse. That same user reported frustration accessing technical support directly and waiting weeks without resolution. A separate tax calculation error also surfaced, though it appeared isolated.
Customer service quality is inconsistent. While one user called support "unbeatable," another found reps unhelpful and questioned whether poor experiences reflect broader company problems. The contrast suggests support quality may depend heavily on the specific issue or representative assigned. For organizations relying on biometric clocks and enforced scheduling, the documented WEBTIME bugs present real operational risk. Web-only punch systems may be more stable, but the evidence here is limited.
★★★★★
Tuesday, March 22, 2016
“Paylocity's WEBPAY works well. We only had one issue regarding…”
Paylocity's WEBPAY works well. We only had one issue regarding the state calculation of taxes for a small group of people for 2 years in a row. The state tax tables had not changed nor their rates but the employees deduction from check did. Other than that, the simple payroll processing has been good. The customer service aspect has not been great at all. Not sure if we have been unlucky with our service reps or if it is an overall company issue. However, we have had MANY issues with the WEBTIME system and are looking at other systems now. We use biometric clocks, rounding, and enforced scheduling (employees cannot punch in or out unless within their assigned schedule). We have had schedules all of a sudden drop off with no reason, which does not allow our employees to clock in. This is a repeating issue year after year. More recently, we currently have calculation errors in regular and OT hours, unable to edit time sheet due to error messages, and more. When we try to get it resolved, we have no direct access to the people fixing it and this has been going on for 4 weeks now with no known time when this issue will be resolved. If you use web punching, we have not had any issues with this.
★★★★★
Monday, November 11, 2013
Elite Sales“Paylocity is easily the best payroll company I have ever…”
Paylocity is easily the best payroll company I have ever dealt with. Their technology is the best in the industry and their customer service is unbeatable! I would never go back to ADP or Paychex!
★★★★★
Friday, May 31, 2013
“Was hesitant about using this software program at first, I…”
Was hesitant about using this software program at first, I thought it was going to be confusing and hard to use, but it is actually really easy! It saves me a lot of time. I wish I had started using it earlier.