Kyrosh
Education+Directory
1 review written · 5.0 average
Kyrosh's favourite software
No favourites yet.
Reviews by Kyrosh
★★★★★
I+have+experience+with+Windows+environment+but+none+with+Linux+and+I+have+about+a+dozen+projects+that+I+needed+to+start+in+Linux+environment+(because+of+a+specific+base-software+that+I+needed+to+use).+Therefore,+the+key+(i.e.+make+or+break)+to+being+able+to+start+and+move+forward+with+these+projects+or+not+has+been+to+find+the+support+that+would+help+me+basically+with+everything.+Being+able+to+find+that+kind+of+support+was+something+that+I+was+very+unsure+of+based+on+my+almost+20+years+experience+of+working+with+companies+and+support+teams.+Yet+this+time+within+4+days+my+server+is+set+up+and+all+my+sites+are+up+and+running.+This+is+despite+many+challenges+that+your+support+team+experienced+mainly+because+of+working+with+someone+who+doesn't+know+Linux.+
I+am+still+in+disbelief+about+what+happened!+What+set+the+work+of+your+support+team+apart+from+others+has+been+several.+The+foremost+important+factor+has+been+their+responsiveness+that+has+constantly+been+literally+either+immediate+or+within+minutes,+around+the+clock,+and+throughout+probably+50+or+more+emails+that+I+sent+to+them+during+the+process.+This+was+simply+unheard+of+to+me.+Another+factor+has+been+that+your+support+team+started+the+tasks+(such+as+setting+up+the+server+and+installing+several+software+that+I+had+provided)+within+minutes+of+my+request+emails,+and+notified+me+that+the+process+was+complete+very+shortly+after+that.+When+I+needed+to+send+them+information+or+files/software,+or+needed+to+perform+any+tasks+they+sent+me+very+specific+instructions+and+advices+that+I+could+follow+easily+even+though+I+am+new+to+Linux+environment.+They+were+also+persistent+when+something+wouldn't+work+as+expected+(mainly+due+to+my+lack+of+knowledge+of+the+environment)+and+continued+steady+work+until+the+problem+was+resolved+as+quickly+as+possible.+They+were+always+professional,+cooperative,+and+assisted+when+I+made+any+mistakes.+
I+have+probably+left+out+some+other+aspects+of+the+truly+amazing+and+unique+services+and+help+that+I+received+from+your+support+team.+I+will+surely+tell+others+about+the+outstanding+support+team/department+of+your+company.
