Roisin Maguire
IT Service Desk Manager · 51-200
1 review written · 4.0 average
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Reviews by Roisin Maguire
- Know Why· Mar 9, 2026
★★★★★
Configuration is actually where Know Why earns its keep. Setting up survey flows for different internal audiences (IT, HR, the service desk) is straightforward, and permission levels are granular enough that I can let team leads see their own data without handing them the keys to everything. For a non-profit with a small IT function, that kind of control matters.
The one genuine frustration is that bulk-editing survey questions after deployment is clunkier than it should be. Small wording changes take more clicks than I'd expect after two years of using it. Not a dealbreaker, but noticeable.