Customer Management
Your customers are talking about your business constantly, and you need to hear them, respond fast, and remember what they said last time. Customer management software powers that loop: it captures every conversation across email, chat, phone, and social media, routes inquiries to the right person, and builds a shared view of each customer's history so no one starts from scratch. Beyond just answering questions, these tools track satisfaction and feedback, letting you spot problems before they become complaints and recognize when customers are loyal enough to expand their accounts. The space splits into core platforms that handle inbound support and ticketing, specialized tools for engaging and retaining customers, and systems that feed insights back into your product and business strategy. Getting the mix right means matching your customer touchpoints to the tools that serve them without fragmenting your data. If you are after something more specific, have a look at our CRM Software, Customer Service Software, or Help Desk Software categories.
**Shape CRM** helps you manage your business on one easy to use platform. Shape's cloud-based software offers dozens of tools designed to manage and automate your online marketing and promotions via email and SMS, capture and service leads from online sources, organize sales… Learn more about Shape Software.
We are a leading provider of customer relationship management (CRM) solutions. Our top-rated tools for sales, marketing and customer service give businesses everything they need to grow all included for one simple price. Since 1987, over 120,000 companies have trusted us to… Learn more about Maximizer Software.
SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs. For too long, companies have been stuck with high-maintenance CRMs that require too much… Learn more about SugarCRM.
OroCRM is the best open-source Customer Relationship Management software. OroCRM's code architecture, robust testing tools and clear documentations along with its inherent extendibility and flexibility allows businesses to customize OroCRM to their exact business needs. We are… Learn more about OroCRM.
Infos Ubersmith is a leader in subscription management software for the cloud and beyond. Headquartered in New York, Ubersmith provides billing, infrastructure, and ticketing solutions that are open, scalable, and integrated. Organizations worldwide rely on Ubersmith to better… Learn more about Ubersmith.
AddressTwo is a simple CRM software for small businesses. You know that solid relationships are essential for growth and success of your small business. What thousands of our customers have discovered is that having a CRM solution in place dramatically improves your ability… Learn more about AddressTwo.
Business Live Chat for Microsoft Teams, Slack, Google, and AI Chatbots with ChatGPT. Talking to your customers should be easy. Chat with them from the collaboration tools you already use: Microsoft Teams, Slack, Google Chat, Webex, and Zoom. Build ChatGPT powered AI chatbots… Learn more about Social Intents.
Gold-Vision is a fully customisable and budget-friendly CRM system that supports your business needs. Our system lets you manage customer data, integrate with business tools and manage teams - all in one place, wherever you are, on any device. Gold-Vision streamlines your… Learn more about Gold-Vision.
VersaDev is an Australian company developing business software solutions to customers across the globe. Details about our flagship products can be found at versaSRS.com and versaAPAI.com. In 2001 VersaDev emerged to provide bleeding-edge technology solutions to businesses in… Learn more about versaSRS.
SalezShark is a Relationship Intelligence platform that enables Sales professionals and Marketers to gather actionable Customer Insights and increase their Sales. It comes equipped with a powerful Recommendation Engine bound to ensure that you never lose a sales opportunity. … Learn more about Salezshark.