What is Wishpond Agency?
Marketing made simple. Get the world’s easiest marketing platform, with a team to do it for you. Take the Guesswork Out of Marketing With a Team of Professionals Your marketing executive will work with you to ensure your campaign is a success. Get unparalleled support 24/7 with access to designers, ads specialists, content writers, and more.
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Wishpond Agency Reviews (168)
- ★★★★★124
- ★★★★★14
- ★★★★★1
- ★★★★★2
- ★★★★★27
Review Summary
Generated using AI from real user reviews
Wishpond earns strong marks for ease of use and customer support, but is seriously undermined by aggressive billing practices and contract enforcement that frustrate many users.
Most reviewers praise the platform itself: landing page builders are polished and intuitive, email automation and contest features work well, and the software lets users accomplish sophisticated marketing tasks without technical expertise. Support staff—particularly named representatives like Pablo, Agni, and Nick—receive consistent recognition for being responsive, knowledgeable, and genuinely helpful. Several long-term users report good results with lead generation and list building.
However, a substantial minority describe billing nightmares. Multiple users report being charged months or years after cancellation attempts, struggling to obtain refunds even when the product didn't work for them, and facing rigid contract penalties. Some claim they were never properly notified about auto-renewal. A few customers hired Wishpond's agency services and experienced failed campaigns with poor communication, unmet deliverables, and refusal to cancel contracts or refund payments.
Additional technical complaints include occasional bugginess, confusing interfaces in certain sections, difficulty exporting data, and limitations like requiring YouTube links for video contests. The platform is strongest for landing pages and email automation, weaker for those needing full-service managed campaigns or highly specialized features.
★★★★★
Monday, September 17, 2018
““Customer Photo Contest (excellent results) !” Overall: Our campaign (customer…”
“Customer Photo Contest (excellent results) !” Overall: Our campaign (customer photo contest) went very smooth. We had 1276 unique camper pictures submitted from 300+ different customers. Pros: Easy to use. And once we set up our campaign, it ran itself. Cons: No complaints yet. We are in the process of downloading our photos now.
★★★★★
Wednesday, September 5, 2018
““I love Wishpond!” Pros: I've tried other marketing applications and…”
“I love Wishpond!” Pros: I've tried other marketing applications and I never got as many leads as with Wishpond. The pop up creator is super easy and kind of fun! Cons: I honestly have nothing bad to say about Wishpond as they helped me grow my business. Thank you!
★★★★★
Friday, August 31, 2018
““Great! But you better be tech/art savvy (good news is…”
“Great! But you better be tech/art savvy (good news is they help you every step of the way)” Overall: These folks are always so nice and helpful (especially given my lack of technical skills). Pros: Generally when you understand the logic, it make sense. Cons: Because I am someone who would use this a few times/year, I get rusty in how to use it. Practice makes perfect on any software and this is no different. So I struggle each time.
★★★★★
Tuesday, August 28, 2018
““Social Sweepstakes” Overall: Overall it's been a great experience. I…”
“Social Sweepstakes” Overall: Overall it's been a great experience. I use it for clients since I work at an agency and it's easy to understand and educate my client. Pros: The templates and intuitive user interface Cons: The export of leads from the sweepstakes could be a little easier to export
★★★★★
Tuesday, July 31, 2018
“"So Far, So Good" What do you like best? I…”
"So Far, So Good" What do you like best? I love how exciting this feels. The end products from Wishpond seem very polished. They were so quick to start work on our first campaign and it was very easy to get in touch with my campaign manager. I especially love the many features available within the program, without the need to integrate any other programs. I may be able to cancel my email marketing program and merge everything over to Wishpond! So far, Wishpond has most of my needs covered and lots of "wants" that I hadn't expected. Customer service has been stellar. What do you dislike? Not much to say just yet. We recently signed on and have yet to really dig deep into the DIY aspect of Wishpond. I'm sure, as time goes on, that I'll find small things that perhaps I would like to see changed. However, if they're program maintenance is as dependable as their customer service, then I'm not too concerned. Recommendations to others considering the product: Take the time to ask the questions. You should walk away from any potential relationship with confidence that you understand everything discussed. If your rep doesn't want to take the time, then ask for someone else. I had a great experience with Dan and I hope all the reps at Wishpond are just as competent and patient. What problems are you solving with the product? What benefits have you realized? We are a small (almost micro) business with hands-on knowledge. Trouble is, we haven't had much 'hands-on' with marketing. It's not something we went to school to learn. I enjoy adding skills to my portfolio, but when quick decisions need to be made, sometimes the learning curve is too slow.
★★★★★
Friday, July 20, 2018
“DO NOT USE THIS SERVICE!!!!!!!!!!!!!! I am outing this company…”
DO NOT USE THIS SERVICE!!!!!!!!!!!!!! I am outing this company in Canada who have ripped me off big time!! They were meant to deliver a sales funnel campaign to me using SMS. They promised they could do it and started taking out monthly payments from my account. 4 months later (it was meant to take 1), they still had not delivered the first campaign (I was then meant to do the remaining 11 on the myself using their software) and on top of that they ruined my eBook launch by not providing the correct tech to do so, as promised prior to signing up. They ignored questions, had no idea what was going on when I requested a phone conference, were not transparent with extra costs, kept making errors and I had to advise them on certain aspects, the sms didn’t work, the eBook didn’t load or send, the Facebook ads didn’t deliver, they lied about how many leads it generated, and their broken system meant I had to apologise to leads on email and go into damage control. I am currently asking for a refund and they are refusing. I am requesting to take it higher and they are blocking me. They have ripped me off and caused major stress in my business and life. I am publishing this here because they do not offer a review section on their Facebook page nor do they have a phone number or a complaints department.
★★★★★
Wednesday, July 18, 2018
“"Best ESP." What do you like best? Wishpond has, by…”
"Best ESP." What do you like best? Wishpond has, by far, the best customer service I've experienced in a ESP. My account rep and I text each other and when i need something done, or have a question, it is handled immediately no matter what time of day I reach out. This is extremely helpful to me. What do you dislike? Depending on the IP pool you are in, if there is high traffic that day, sends may take awhile to go out. Recommendations to others considering the product: Give it a try you will be pleasantly surprised. What problems are you solving with the product? What benefits have you realized? List segmentation through their workflows really helps me keep my sending optimized. Through a highly segmented list I see the highest level of deliverability and ROI.
★★★★★
Wednesday, July 18, 2018
“Great landing page builder and full service marketing I had…”
Great landing page builder and full service marketing I had a really good experience with our account manager, was very responsive and had our landing page campaign up very quickly. The landing page builder took a bit of time to get used to Solved our problem of needing a landing page up quickly for our startup. Was easy and fully managed. They followed our branding guidelines really well too.
★★★★★
Monday, June 25, 2018
““Easy to use, great platform” Overall: different marketing tools Pros:…”
“Easy to use, great platform” Overall: different marketing tools Pros: There are different functions to use, like creating landing pages, photo contest pages. Not difficult to make them. Cons: Sometimes the analytics is weird- like the voting system. Under the photo contest, the votes are counted into the conversion, which messes up our calculation at some point.
★★★★★
Sunday, May 20, 2018
““I've used Wishpond for 4 years and find it to…”
“I've used Wishpond for 4 years and find it to be a quality service that is flexible and intuitive.” Overall: We can launch and run sweepstakes/landing pages with ease. Pros: Easy to duplicate effective campaigns Multiple design templates Solid back end admin Good customer support Cons: Templates should be easier to alter and customize Sometimes gets buggy when making changes to forms
