What is UseResponse?
UseResponse is designed to track, organize and manage customer feature requests and feedback in order to develop customer-centric product development process. It helps to organize feedback communities to manage ideation and innovation, and improve customer self-service. UseResponse was founded in 2012 with focus on high quality software development. UseResponse Customer Service Suite now combines Support Ticketing Center, Feedback Community Forum, Live Chat, and Knowledge Base. It's an integrated Customer Support and Feedback Tool for omni-channel communications and better feedback management. Everything you need to organize effective customer support and improve customer self-service. Highly customizable software is able to adjust the workflows of any company and is widely used enterprise companies to organize their support and improve customer satisfaction & product development. Among clients of UseResponse there are lot of such as Cpanel, Deutsche Bahn Systel, MindManager and others. UseResponse can be used as a SaaS and On-Premise solution. Trusted by world-known enterprise companies including Cpanel, Deutsche Bahn Systel, MindManager, P&G, IBM, CISCO, Huawei, Century21.
Alternatives to UseResponse
BroadlySpotlightGet reviews, engage customers, capture leads and get paid from one solution! We understand the unique needs of local businesses… Learn more about Broadly.
SkillraterSkillrater is a cutting-edge Software as a Service (SAAS) enterprise feedback and performance appraisal tool, designed to… Learn more about Skillrater.
UpvotyUser feedback tool with feature voting. Learn more about Upvoty.
5StarRocket[5starRocket](https://5starrocket.com/) was initially created by Martín Centurión. He jumped into the project in 2014, and he… Learn more about 5StarRocket.
AlithyaAlithya is a leader in strategy and digital technology, with 2,000 highly skilled professionals in Canada, the US, and Europe… Learn more about Alithya.
Aurigo EngageAurigo Engage revolutionizes community engagement in construction, environmental, and community impact projects with its secure… Learn more about Aurigo Engage.
BQoolBQool Inc is a SaaS company which was founded on the idea that Amazon sellers should always have access to the most innovative… Learn more about BQool.
CannyCanny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in… Learn more about Canny.
ChieflyChiefly was founded in May 2020. Chiefly is a plug in to your meetings and give you feedback on your emotions, percentage… Learn more about Chiefly.
FeedspaceFeedspace is a testimonial collection software designed to help businesses, creators, freelancers, and agencies collect, manage… Learn more about Feedspace.
UseResponse Reviews (16)
- ★★★★★15
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
UseResponse receives overwhelmingly positive feedback, with 15 of 16 reviews giving it a full 5-star rating. Users consistently praise the ease of use, customizable interface, and responsive support team. The software handles multiple core functions—ticket management, feedback collection, knowledge bases, and community portals—in a single platform, and reviewers note that it integrates well with external tools and social media. Real-time customer interaction and the ability to prioritize development work based on user voting are frequently cited benefits.
The main criticism centres on pricing, which several users acknowledge as expensive relative to competitors, though most still consider the product worth the cost. A few reviewers mention minor friction with the mobile interface responsiveness and occasional missing integrations (one user noted gaps compared to Zendesk). One review flagged that some requested features have experienced delays. Navigation speed and theme customization have also been noted as occasional pain points, though these complaints are isolated.
Overall, UseResponse functions as a mature, feature-rich solution for companies seeking an integrated help desk and customer feedback platform. The vendor's willingness to build custom features and handle implementation support appears to be a significant differentiator. For teams willing to invest in the platform, the product and service delivery seem to deliver genuine value.
★★★★★
Tuesday, November 27, 2018
““Useresponse as a tool for our company's Wishlist” Pros: The…”
“Useresponse as a tool for our company's Wishlist” Pros: The people and support behind the company! It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results. Cons: Some functionality we wanted that wasn't available, has been delayed.
★★★★★
Tuesday, November 27, 2018
“Quality product w/regular updates Pros: They've been very helpful when…”
Quality product w/regular updates Pros: They've been very helpful when problems arise. Cons: Was a little difficult to customize the theme.
★★★★★
Thursday, July 12, 2018
“Easy to configure and user love it. Pros: The interface…”
Easy to configure and user love it. Pros: The interface is very easy to navigate and understand plus the email integration with POP3 is very useful. Cons: The only issue we had was around the time it took to set a ticket to complete however it seems since the latest upgrade to 4.9 the issue is no longer there. Overall: Able to single out this software for one Development and User group.
★★★★★
Thursday, July 12, 2018
“3 Years experience was great! Quick email responses and Great…”
3 Years experience was great! Quick email responses and Great Documentation Pros: Simple UI with great functionality, lot of documentation and support is fantastic. Simple to implement and immediate email support. Cons: Email functionalities and integrations like Zendesk is missing. As you improve on these, it would be great.
★★★★★
Friday, November 10, 2017
“Powerful, easy to use,fantastic customer support. Right now my favorite…”
Powerful, easy to use,fantastic customer support. Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support. I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support. I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.
★★★★★
Friday, March 24, 2017
“UseResponse: an All-in-One Solution for your Help Desk and Support…”
UseResponse: an All-in-One Solution for your Help Desk and Support Suite. Unique feedback system Social Integration Content analysing Multi lingual knowledge bases Unified Agents interface for all platforms Fast customer support and problem-solving Unique feedback system Ticket merge Restful API, IOS, Android integration Several Feedback sources: community portal, embedded widget Ease of Installation
