What is The Real PBX?
The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP and SIP services and solutions are highly cost effective and consumer oriented. We provide different unified communication services including - 1. Hosted PBX (IP PBX, Virtual PBX, Cloud PBX) 2. VoIP Telephony (Business Phones, Virtual Office, Home Phones and IP Phone System) 3. Call Center Solutions ( Predictive Dialer, Inbound, Outbound, and Blended Call Center) 4. Toll Free Numbers 5. SIP Trunking Headquartered in the United States, we deliver affordable, scalable and flexible services across the globe. You can write us at sales@therealpbx.com or call us at these toll-free numbers: +1-888-892-9646 (USA) +44-800-048-8104 (UK ) +61-286-078-789 (AUS)
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The Real PBX Reviews (118)
- ★★★★★81
- ★★★★★23
- ★★★★★0
- ★★★★★0
- ★★★★★14
Review Summary
Generated using AI from real user reviews
The Real PBX shows sharply divided customer opinion, with most users praising service quality but a vocal minority reporting serious problems.
The majority of reviews highlight responsive support and knowledgeable staff, with customers repeatedly naming individual agents—Manish, Ashish, Vikalpa, Sarthak—as reasons for satisfaction. Users praise the dialer tool, toll-free features, and CC panel as useful, and several long-term customers report reliability and no downtime. Service is often described as prompt and easy to use.
However, a consistent cluster of complaints raises red flags. Multiple reviewers report long wait times (50–60 minutes on phone), unresponsive support channels, and billing disputes—prepaid plans allegedly converting to postpaid, false charges, and promised plan upgrades not honoured after payment. Some customers describe unresolved issues and non-responsive email support. A few reviews make serious allegations about account suspensions without cause and compare the company unfavourably to competitors. One reviewer explicitly calls the company fraudulent and another accuses staff of bait-and-switch tactics on pricing.
The pattern suggests individual agent quality is high, but backend processes—billing, ticket resolution, communication infrastructure—may struggle under volume or have systemic issues. Buyers should verify pricing commitments in writing and monitor accounts closely.
★★★★★
Wednesday, May 16, 2018
“Really happy with PBX Support Technical and Billing. Specially with…”
Really happy with PBX Support Technical and Billing. Specially with Mr. Shashank in Billing Department. Though I have very complex plan with unique requirements. But He guide me patiently... Thanks
★★★★★
Wednesday, April 18, 2018
“I will never recommend any industries about the realpbx services.…”
I will never recommend any industries about the realpbx services. they are suspending the account for no reason and forwarded the calls some other companies. fake services. if you guys want to do secure mode of business then find out other way for voip mints. don't take any services with theReal PBX
★★★★★
Monday, April 16, 2018
“These guys are fraud you raise the issue and they…”
These guys are fraud you raise the issue and they will never respond you back Its been more that 7 days but I have not recvd any reply from you guys. R u guys sleeping or don’t know the meaning of customer services. Firstly giving fake commitments and once you recv the payment you guys become deaf n dumb. I need the reply as the plan has not been changed. If by tomorrow I don’t recvd the reply and plan doesn’t gets changed will apply for charge back with all documents email stating wrong commitments and promised not fulfilled. Also find below the chat that I had before making the payment: [16:59:10] Sushant Niroula: Hello, Thank you for contacting us. How may I assist you today? [16:59:19] Sushant Niroula: Hello Rahul. [16:59:20] Sushant Niroula: How may I help you today? [17:00:08] Rahul: Hi I had a word with one specialist [17:00:09] Rahul: Dear Client, Greetings from The Real PBX! This is with regards to your concern regarding the up-gradation of your current plan to 3100 minutes plan. Your new monthly subscription after the up-gradation would be:- 1 Unlimited extension @34/month (3100 minutes) 2 Toll free Number @ 20/month Total cost = $76.22 (3% processing fees included) Please revert with an confirmation if you wish to make the following changes in your account. Thanks and Regards Nihal Singh Billing Department The Real PBX Limited www.therealpbx.com / +1-844-446-5444 [17:00:16] Rahul: he sent me the email [17:00:28] Rahul: but when I am trying to make the payment [17:00:34] Sushant Niroula: Okay. May I know the concern regarding the same. [17:00:34] Rahul: it shows 89 [17:00:47] Sushant Niroula: Kindly allow me a moment to check on the same, [17:00:55] Rahul: ok [17:01:44] Sushant Niroula: It is for the account Peritus Infotech Private Limited right? [17:01:53] Rahul: yes [17:02:50] Sushant Niroula: The billing shared will be the final one after the account will be upgraded. [17:03:11] Sushant Niroula: After the upgrade there would be some adjustments required in the subscriptions. [17:03:18] Rahul: so what is the amount i need to pay [17:03:53] Sushant Niroula: It is $76.22/month if you want to upgrade. [17:04:09] Rahul: ok [17:04:22] Rahul: so should i go ahead and make the payment [17:04:26] Rahul: 76.22 [17:04:29] Sushant Niroula: Sure. [17:04:59] Sushant Niroula: You can make the payments of $90 now and the billing would be adjusted accordingly. [17:05:07] Rahul: Payment process was successfully completed. Paid with 5546xxxxxxxx2430 Date 04-07-2018 11:34:44 Transaction Number ch_1CEFJhFgiHD7jkfay8timR6R Status Completed Amount 76.22 USD Balance -13.32 USD [17:05:49] Sushant Niroula: Kindly make the payments of $14 as well. [17:06:06] Sushant Niroula: It will be adjusted after the upgrade and will reflect in your account. [17:06:15] Rahul: Nihal sent me the invoice of 76.22 [17:06:47] Sushant Niroula: Yes I do get that but for the account to be running, there should not be any due amount. [17:06:47] Rahul: after how much time it will reflect in the account [17:07:08] Rahul: the additional amount ie 14 [17:07:28] Sushant Niroula: So I suggest you make payments of $14 as of now and then revert on the same email to Nihal stating that you want to upgrade and have made the payments $14 additional as well.
★★★★★
Monday, April 9, 2018
“worst voip service provider they always fool the customers by…”
worst voip service provider they always fool the customers by making false commitment. One of there agent dropped me n email that you can make the payment and ur plan will get upgraded. H e didnt mentioned any time frame and after 10 days when i made the payment they said it was valid only for 15 march as he sent the email on 15 march. Disgusting services provider
★★★★★
Tuesday, April 3, 2018
“This company lies and they steal your money You'll lose…”
This company lies and they steal your money You'll lose more money in payroll while you wait for them to fix the issues
★★★★★
Thursday, March 29, 2018
“They are offering the best feature of Marketplace as well…”
They are offering the best feature of Marketplace as well as call forwarding using any existing number available with the client.There Toll Free forwarding CC panel is the best .
★★★★★
Friday, March 16, 2018
“The worst service and of-course the Representative as well. I…”
The worst service and of-course the Representative as well. I have so many issues with them and never got resolve any of them.
★★★★★
Wednesday, March 7, 2018
“The agent was helpful. Vikalpa helped me to get the…”
The agent was helpful. Vikalpa helped me to get the tfn.
★★★★★
Wednesday, March 7, 2018
“Vikalpa Dhakal helped me out alot while getting the extension…”
Vikalpa Dhakal helped me out alot while getting the extension and all the work done..and ashish also gave me areasonable price for 6 extensions and for 1 tollfree number,,
★★★★★
Tuesday, March 6, 2018
“good and secure service customer service is very helpfull”
good and secure service customer service is very helpfull
