Talkdesk
★★★★★ 4.6 · 15 Reviews
What is Talkdesk?
Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
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Talkdesk Reviews (15)
- ★★★★★10
- ★★★★★4
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Talkdesk earns strong marks for admin flexibility, reliability, and reporting depth, with most users praising how it scales across growing operations without becoming unwieldy.
Across multiple reviews, users highlight the intuitive permissions and role configuration that allow non-engineers to manage queues, routing, and agent onboarding independently. Call routing is consistently described as logical and easy to adjust without support tickets. Onboarding new agents is fast—reviewers cite day-two productivity and minimal training overhead. Real-time dashboards and reporting also appear repeatedly as a genuine strength; users spend significant time in the analytics suite and value the ability to slice data by queue, agent, or region without developer help. Platform stability earns particular praise from non-profit and mission-critical deployments, with one five-year user recalling downtime on a single hand. Salesforce and CRM integrations generally come together without major friction.
Weaknesses are less consistent but notable. Some users flag pricing tiers and add-on costs that feel misaligned—certain features they consider core, like workforce management reporting, sit behind additional charges. Two users mention uptime incidents and outages during peak hours, though one frames this as less critical for larger orgs. One reports slower analytics load times on longer date ranges over the past year. Bulk permission editing is described as click-heavy for large groups. Support responsiveness varies; most praise it, but a few note that complex tickets move slowly.
★★★★★
Thursday, May 7, 2015
“SmartCloud (www.smartcloud.ie) is an cloud services provider, we resell a…”
SmartCloud (www.smartcloud.ie) is an cloud services provider, we resell a portfolio of cloud based business solutions, primarily in the area of Google Apps and CRM. Internally we have integrated Talkdesk with our Nimble CRM database. This integration with its click-to-dial functionality has dramatically increased call volumes from our outbound sales team. As call dispositions in TalkDesk (and recordings of the call itself) are automatically recorded as a note against the contact record in Nimble we have a complete record of who said what to whom and when - vital for getting a 360 degree view of the customer. Integration of TalkDesk into the Nimble Gmail extension means that agents now have complete access to CRM information in their inbox plus the convenience of click-to-dial functionality in Gmail as well as in the CRM itself - a dramatic increase in convenience and productivity. Pros: We have been working with TalkDesk since they appeared in Beta, well before the product was commercially available. I have always found the TalkDesk support team to be really proactive both in implementing improvements which we suggested (like the click-to-call functionality in the Nimble extension for Gmail) as well as resolving the inevitable minor issues you get when setting up any new system for the first time. Cons: Very few cons to be honest. I would like to see a native mobile app, but other than that our experience has been very positive.
★★★★★
Monday, June 2, 2014
Annyz“Excellent software. Informative and straight forward.”
Excellent software. Informative and straight forward.
★★★★★
Tuesday, May 6, 2014
Storytree“Have worked with people who used Talkdesk and they say…”
Have worked with people who used Talkdesk and they say wonders about this product. As our company grows they will absolutely be our go to call center software.
★★★★★
Tuesday, May 6, 2014
“We have been using Talkdesk for 6 months and love…”
We have been using Talkdesk for 6 months and love it so far. The experience and the support is amazing.
★★★★★
Tuesday, September 17, 2013
