TCN
★★★★★ 4.5 · 2 Reviews
What is TCN?
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit www.tcnp3.com or follow on Twitter @tcn.
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TCN Reviews (2)
- ★★★★★1
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TCN is praised for being easy to learn and use, with users seeing positive ROI and appreciating real-time analytics features. One reviewer highlighted that sales staff quickly adopted the tool and saw results when they actively integrated it into their workflow. The other emphasized the agent dashboard as particularly useful for monitoring performance. Neither review raises significant concerns, though the smaller sample size means coverage of potential weaknesses is limited.
★★★★★
Thursday, March 20, 2014
“Easy to use. Great ROI. The agent dashboard is very…”
Easy to use. Great ROI. The agent dashboard is very useful and provides my staff with real time analytics.
★★★★★
Monday, December 30, 2013
Fruithurst Insurance“We operate a small inhouse operation as a major part…”
We operate a small inhouse operation as a major part of our marketing experts. No one is assigned permanently to the phones. The sales staff use it as a tool to develop their own leads and prospects. TCN Software has been easy for the salesmen to learn, and more importantly, use. Those who have made the effort to add it to their sales tools have seen positive results for the efforts that they have put into it.