What is Summit (formerly Summit Hosting)?
Founded by a team tired of bad IT experiences, Summit (formerly Summit Hosting) offers award-winning colocation, cloud, and app hosting services in secure data centers worldwide. Our clients, ranging from SMBs to industry giants like ABN AMRO, SAP and Cars.com, trust us because we provide 24/7/365 support by friendly engineers. When your IT infrastructure needs attention, we're there. Visit summithq.com to see why some of the world's leading companies choose Summit.
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Summit (formerly Summit Hosting) Reviews (170)
- ★★★★★139
- ★★★★★14
- ★★★★★0
- ★★★★★1
- ★★★★★16
Review Summary
Generated using AI from real user reviews
Summit Hosting delivers fast, responsive support that dominates user feedback, though a small number of customers report severe service failures. The overwhelming majority praise quick response times—often within minutes or hours—and consistently professional, knowledgeable staff who resolve issues efficiently. Users particularly value that they reach real people rather than automated systems, and many note personal relationships with named technicians. For accounting software hosting (QuickBooks, Sage), administrators appreciate having direct access to manage environments rather than waiting for support tickets. Several customers have been loyal for years, citing reliability and reliability paired with helpful onboarding and migration assistance.
However, a handful of recent reviews describe drastically different experiences: extended outages lasting weeks with no response to calls or emails, missed promised response times (the "20 minute resolution" guarantee appears in complaints as a broken commitment), and poor communication where details get lost. One customer reported being charged without service delivery, and another struggled to reach anyone by phone. These contrasting accounts suggest either inconsistent service quality, possible account-level issues, or changes in support capacity.
For most users, support responsiveness appears exceptional relative to industry norms, and the platform itself is described as straightforward. Prospective buyers should confirm current support protocols and response time guarantees before committing, given the divergence in recent experiences.
★★★★★
Wednesday, October 20, 2021
“Summit Hosting does a good job helping me in a…”
Summit Hosting does a good job helping me in a timely manner. They are very knowledgeable and friendly.
★★★★★
Wednesday, October 20, 2021
“Summit has been hosting our Quick Books account for several…”
Summit has been hosting our Quick Books account for several years. Service has been reliable and customer service is responsive via the online tool.
★★★★★
Wednesday, October 20, 2021
“We don't have a full-time dedicated IT staff, so we…”
We don't have a full-time dedicated IT staff, so we rely on Summit Hosting to let us access our secure files and systems from anywhere we need to work. The few times I've had to submit a ticket online, we get lightning-fast responses and resolution to our questions. Appreciate having experts to take care of this critical infrastructure so we can focus on growing our business.
★★★★★
Wednesday, October 20, 2021
★★★★★
Tuesday, October 19, 2021
“The main issue we deal with is periodic instability/outages. Other…”
The main issue we deal with is periodic instability/outages. Other than that, we are a fully satisfied customer. Customer support always turns tickets around quickly.
★★★★★
Tuesday, October 19, 2021
“Summit Hosting contacted me very quickly in regards to my…”
Summit Hosting contacted me very quickly in regards to my software issue. They were able to fix the issue very quickly and I was back to work within minutes. I would highly recommend. Thank you, Summit Hosting.
★★★★★
Saturday, October 16, 2021
“Sometimes we've considered moving away and having our own server,…”
Sometimes we've considered moving away and having our own server, however (when an issue arises - as they will, regardless of whether it's a hosted server or our own server), the speed at which the issue is resolved encourages us to stay with Summit Hosting.
★★★★★
Saturday, October 16, 2021
“Very reliable and always very quick with responding to support…”
Very reliable and always very quick with responding to support issues and fixing them!!
★★★★★
Saturday, October 16, 2021
“Great customer service. Professional yet personally tailored. Quick response time…”
Great customer service. Professional yet personally tailored. Quick response time and the couple of times over the years that we had an issue they were dealt with immediately so there was very little down time.
★★★★★
Saturday, October 16, 2021
