Signpost
★★★★★ 4.0 · 207 Reviews
What is Signpost?
Signpost envisions a world of local businesses, large and small, thriving through smart, relevant and lasting connections with customers With over 7,000 customers, Signpost’s Mia is the future of communication for businesses with consumers. Powered by automated data collection and email marketing, Mia's artificial intelligence drives reviews up by 1.8 stars and revenue up by 10%. As one of Forbes’ “Most Promising Companies” Signpost prides itself on a nearly perfect customer retention rate thanks to an industry-leading product. Signpost was recently ranked as a "Top Workplace"? by The Austin American Statesman and Crain's New York . We're looking for smart, passionate leaders to join our team and have real ownership and impact from day one. Learn more about Signpost and our current opportunities at www.signpost.com/careers.
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Signpost Reviews (207)
- ★★★★★151
- ★★★★★6
- ★★★★★2
- ★★★★★2
- ★★★★★46
Review Summary
Generated using AI from real user reviews
Signpost delivers strong results for review generation and customer communication, though execution and onboarding clarity remain weak points for some users.
The majority of users praise review growth and customer retention tools, with many reporting substantial increases in online reviews and repeat business. Customer service stands out as a consistent strength—users frequently name specific representatives and highlight responsiveness and professionalism. Several mention the platform helped them stand out competitively or drove measurable sales uplift. Users also appreciate the automation that requests client feedback without heavy manual effort, and find the email campaign features useful for staying in touch with past and prospective customers.
Cost and value perception divide reviewers. Some see it as a worthwhile investment; others feel the price is high relative to what actually delivers—particularly around text marketing features that require customer opt-in and therefore don't perform as promised. A few users report onboarding gaps: one wished for instructional videos, another felt the platform was unintuitive at first. One account reports a Google Page suspension tied to advice received during setup, creating months of damage.
Contract disputes appear in isolated but serious cases. Two users describe being locked into longer commitments than they understood, with difficulty getting out, and one reports a salesperson's promises of service parity with a previous vendor were not honored and later denied. These outlier complaints stand against the overwhelmingly positive feedback on the core offering.
★★★★★
Sunday, October 1, 2017
“Great customer service ! Awesome service for my business.”
Great customer service ! Awesome service for my business.
★★★★★
Wednesday, September 27, 2017
“So far so good, the setup process was in-depth and…”
So far so good, the setup process was in-depth and they asked relateable questions. Sales were a bit pressured and frequent but that's business.
★★★★★
Tuesday, September 26, 2017
“I had a salesman call today and I new more…”
I had a salesman call today and I new more about marketing my type if business than he did. One of the first thing I noticed is that this company hasn't claimed their own page! How do you offer marketing services to promote a business when you haven't even claimed your page.
★★★★★
Friday, September 22, 2017
“warm friendly people that walk me thru the set up…”
warm friendly people that walk me thru the set up .
★★★★★
Thursday, September 21, 2017
“Thanks for all the help I gotten in this short…”
Thanks for all the help I gotten in this short time. This is a good group of people with much knowlege and helpful.
★★★★★
Wednesday, September 20, 2017
“My company had an issue with Signpost. After contacting my…”
My company had an issue with Signpost. After contacting my rep , she was very responsive and the company corrected the problem. I very much appreciate the manner it was handled.
★★★★★
Sunday, September 17, 2017
“Kudos to my new partners at Signpost! I received great…”
Kudos to my new partners at Signpost! I received great service from all their team members and they made things very simple. I look forward to a successful relationship in the coming year.
★★★★★
Friday, August 25, 2017
“ROI Very poor for my company. Made a big mistake…”
ROI Very poor for my company. Made a big mistake and signed 1 year contract. Tested for 6 months and results were very poor. In selling program they make it sound easy. Not at ALL Buyer Beware.
★★★★★
Sunday, July 9, 2017
“AVOID this company! Had month to month contract, but still…”
AVOID this company! Had month to month contract, but still keep getting billed, keep having to dispute each and every charge. such a headache!! One member of staff told me he would amend my account to a month to month commitment, he didnt and now another member of staff refuses to cancel. I sent her the emails from the first member of staff showing his understanding and reply to change my account. Even after this, she refuses to cancel. For a customer retention management company, Signpost treats its customers terribly.
★★★★★
Tuesday, June 20, 2017
“Worst costumer service. Very rude. Overtalk the costumer. Only interested…”
Worst costumer service. Very rude. Overtalk the costumer. Only interested in getting money from small business. $299 per month to be exact.
