What is Sibername?
Sibername.com Internet and Software Technologies Incorporated is an all Canadian company located in Ottawa, Ontario. Since 2000 We have been providing Domain Name Registration and Web Site Hosting services to a wide range of companies.
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Sibername Reviews (111)
- ★★★★★94
- ★★★★★7
- ★★★★★0
- ★★★★★5
- ★★★★★5
Review Summary
Generated using AI from real user reviews
Sibername delivers strong customer support that keeps most long-term users loyal, though billing practices and service consistency remain real pain points for others.
The overwhelming majority of recent reviews praise fast, helpful support and personal service. Customers repeatedly mention response times under an hour, staff going above and beyond to solve problems even outside the contracted scope, and genuine willingness to help. Many have stayed 10+ years, citing reliability and professional handling of complex technical requests. A few users also note competitive pricing and a straightforward, no-frills website.
However, negative reviews reveal serious issues. Some customers report service degradation over time, with multiple server outages, email failures, and slow domain transfers (11 days in one case). Others flagged billing problems: unexpected charges, double invoicing, payment processing fees, and domain auto-renewal with little warning. One reviewer described an exchange with the owner as threatening when disputing an overcharge. A few also mentioned difficulty with transfers away from Sibername, including alleged blocking of admin emails—practices they claim violate ICANN rules. The Weebly integration drew criticism for poor support.
The split is stark: loyal customers experiencing reliable support versus former customers scarred by downtime, billing errors, and obstruction. The size of the gap suggests service quality may depend heavily on account type, tenure, or support staff assigned.
★★★★★
Friday, February 1, 2013
Becca Ann Designs“Great for hosting both my business and personal site. Customer…”
Great for hosting both my business and personal site. Customer service helped me with transferring my services and were very prompt and polite. Would recommend to anyone needing web services.
★★★★★
Wednesday, January 30, 2013
“Sibername is truly the perfect combination of affordability and service!…”
Sibername is truly the perfect combination of affordability and service! Very reasonably priced servers and 24/7 support is truly what one needs as a future business endeavors. I highly recommend Sibername to take your business to the next step of success.
★★★★★
Monday, January 21, 2013
“Sibername is very reasonably priced and easy to navigate through…”
Sibername is very reasonably priced and easy to navigate through their. They offer more than one plan which is nice if you are just starting out and do not what to spend a lot on a domain until your site takes off.
★★★★★
Friday, January 4, 2013
SwiftInnovation.com“One of my friends recommended Sibername as I was very…”
One of my friends recommended Sibername as I was very upset with my old web host. Now I am a very happy customer with fast support. Happy New Year and keep it up! Thanks.
★★★★★
Tuesday, December 4, 2012
ConWin“With+it's+easy+set+up,+super+fast+response+time+and+live+agent+help,+Sibername+is+the+best+that+is+out+there!+5+stars+and+2+thumbs+up!”
With+it's+easy+set+up,+super+fast+response+time+and+live+agent+help,+Sibername+is+the+best+that+is+out+there!+5+stars+and+2+thumbs+up!
★★★★★
Monday, December 3, 2012
“It+was+hard+to+make+a+choice+when+it+came+to+online+use.+I+was+unsure+but+as+I+researched,++Sibername+was+perfect+for+what+we+were+trying+to+do.+We+have+since+been+very+happy+with+the+ability+Sibername+has+given+to+help+us+grow.”
It+was+hard+to+make+a+choice+when+it+came+to+online+use.+I+was+unsure+but+as+I+researched,++Sibername+was+perfect+for+what+we+were+trying+to+do.+We+have+since+been+very+happy+with+the+ability+Sibername+has+given+to+help+us+grow.
★★★★★
Monday, November 19, 2012
“No+one+is+better+with+hosting+and+customer+service.+There+isnt+a+single+thing+I+dont+like+as+far+as+the+product+(speed,+interface,+etc).+When+I+first+signed+up+I+needed+a+little+bit+of+help+to+get+going+and+the+customer+service+was+excellent.”
No+one+is+better+with+hosting+and+customer+service.+There+isnt+a+single+thing+I+dont+like+as+far+as+the+product+(speed,+interface,+etc).+When+I+first+signed+up+I+needed+a+little+bit+of+help+to+get+going+and+the+customer+service+was+excellent.
★★★★★
Friday, November 2, 2012
Trebsouiloin.com“It+was+not+so+easy+to+find+a+host+suitable+for+my+needs+and+budget.+After+reading+some+positive+reviews+about+Sibername.com+I+decided+to+give+them+a+try.+I've+been+very+happy+with+them+for+18+months,+and+am+still+very+satisfied.+I+can+say+that+they+are+very+professional+and+seem+to+enjoy+helping+their+customers+which+is+a+great+change+from+some+of+the+other+sites+out+there.+The+domain+support+is+excellent+and+I+like+the+add-on+open-source+scripts.+Pricing+is+also+competitive.+ As+far+as+I+have+seen+my+site+has+99.9%+uptime,+which+is+quite+good.+I+had+downtime+only+several+times+and+it+lasted+about+30+minutes+which+is+ok.+In+conclusion,+I+must+say+that+I+consider+Sibername+well+worth+the+price.+This+experience+has+been+great.+”
It+was+not+so+easy+to+find+a+host+suitable+for+my+needs+and+budget.+After+reading+some+positive+reviews+about+Sibername.com+I+decided+to+give+them+a+try.+I've+been+very+happy+with+them+for+18+months,+and+am+still+very+satisfied.+I+can+say+that+they+are+very+professional+and+seem+to+enjoy+helping+their+customers+which+is+a+great+change+from+some+of+the+other+sites+out+there.+The+domain+support+is+excellent+and+I+like+the+add-on+open-source+scripts.+Pricing+is+also+competitive.+ As+far+as+I+have+seen+my+site+has+99.9%+uptime,+which+is+quite+good.+I+had+downtime+only+several+times+and+it+lasted+about+30+minutes+which+is+ok.+In+conclusion,+I+must+say+that+I+consider+Sibername+well+worth+the+price.+This+experience+has+been+great.+
★★★★★
Wednesday, October 3, 2012
“I've been using Sibername for domain names for several years…”
I've been using Sibername for domain names for several years and have been very satisfied. The customer service is excellent and I have recommended Sibername to all my website clients!
★★★★★
Monday, October 1, 2012
Benifistournay“I+have+been+with+sibername.com+about+a+year+and+a+half+and+must+say+that+they+met+my+expectations. I'm+the+webmaster+for+about+a+half+dozen+sites.+Their+packages+include+many+great+tools,+easy+to+use+with+very+good+video+training+available.+I+had+some+problems+with+setup+and+their+customer+support+was+responsive+and+solved+all+the+troubles.+The+support+team+is+always+there+and+drops+a+message+from+time+to+time+to+see+how+you+are+getting+on.+Speed+is+pretty+fast+and+I+can+say+that+uptime+is+great+(99.99%+as+promised)+++my+website+is+always+accessible+to+my+visitors+and+clients.+I+am+happy+about+this.+All+in+all,+the+quality+of+the+hosting+is+very+good,+I+can+proudly+say+I+am+hosted+with+sibername.+Keep+up+the+good+work,+thanks!”
I+have+been+with+sibername.com+about+a+year+and+a+half+and+must+say+that+they+met+my+expectations. I'm+the+webmaster+for+about+a+half+dozen+sites.+Their+packages+include+many+great+tools,+easy+to+use+with+very+good+video+training+available.+I+had+some+problems+with+setup+and+their+customer+support+was+responsive+and+solved+all+the+troubles.+The+support+team+is+always+there+and+drops+a+message+from+time+to+time+to+see+how+you+are+getting+on.+Speed+is+pretty+fast+and+I+can+say+that+uptime+is+great+(99.99%+as+promised)+++my+website+is+always+accessible+to+my+visitors+and+clients.+I+am+happy+about+this.+All+in+all,+the+quality+of+the+hosting+is+very+good,+I+can+proudly+say+I+am+hosted+with+sibername.+Keep+up+the+good+work,+thanks!