RSAWeb
★★★★★ 4.4 · 12 Reviews
What is RSAWeb?
RSAWEB is a well established, proudly South African ISP specialising in Cloud, internet access, hosting and enterprise class data centre solutions. Founded in 2001, RSAWEB has grown rapidly, and now caters to a range of customers, from home users to Corporates. We have also developed an extensive Cloud network throughout South Africa
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RSAWeb Reviews (12)
- ★★★★★10
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★1
Review Summary
Generated using AI from real user reviews
RSAWeb receives overwhelmingly positive reviews, with ten of twelve customers awarding five stars and praising the service as reliable and well-supported. The standout strength is customer service quality — users repeatedly highlight responsive, knowledgeable staff who go beyond expectations and resolve issues quickly. Speed and reliability are also consistently praised, with customers reporting stable connections that meet or exceed advertised performance. Pricing is noted as competitive or excellent across several reviews, and the company's willingness to work with customers on growth and promotions is mentioned as a differentiator.
Two dissatisfied customers paint a starkly different picture. One reports receiving speeds far below what was promised (12 Mbps versus 150 Mbps), unreachable support, and indifference to complaints that prompted cancellation. The other describes issues with account cancellation, broken promotional promises, a missing invoice after repeated requests, and a later legal claim. Both suggest communication failures and unfulfilled commitments rather than isolated incidents.
The gap between these experiences is significant. Most users describe a company that delivers on promises and supports customers actively. The complainants describe broken commitments and difficulty reaching support — problems that, if systemic, would be serious red flags. The volume of five-star reviews suggests these may be outlier cases, though the consistency of the grievances warrants attention during due diligence.
★★★★★
Tuesday, October 21, 2025
“Great service from RSAWEB. I always knew what stage I…”
Great service from RSAWEB. I always knew what stage I was in the installation of my home fibre and process has been easy and effortless.
★★★★★
Wednesday, June 11, 2025
“Excellent customer service, product does exactly what it is supposed…”
Excellent customer service, product does exactly what it is supposed to and very reliable, great uptime. RSAWEB are priced fairly but the really do go the extra mile to work with you to help grow ones business. Highly recommend!
★★★★★
Tuesday, March 12, 2024
“I have been a very happy RSAWEB customer for nearly…”
I have been a very happy RSAWEB customer for nearly 5 years now. Whether it be my personal home fibre or my business hosting, RSAWEB have always delivered world class service. I only wish other companies could learn something from them, they actually care about their customers. Prices are excellent value for money but i'm not on here taking my time to write a review because of price, it's because the guys at RSAWEB always go above and beyond for me as a customer. love these guys!
★★★★★
Wednesday, September 13, 2023
“I used to be a satisfied customer of RSAWEB, but…”
I used to be a satisfied customer of RSAWEB, but recent experiences have left me thoroughly disappointed and frustrated. Their service has taken a nosedive, and I can no longer tolerate the level of incompetence and neglect I've encountered. For starters, trying to get in touch with them is a nightmare. Their telephone lines seem to be perpetually busy, making it nearly impossible to reach a customer service representative. Even when I manage to get through, I'm met with indifference and lack of assistance. My main issue revolves around the internet speed I was promised versus what I actually receive. I'm paying for a 150Mbps line, but it's become a rare occasion to witness speeds exceeding a measly 12Mbps. This blatant misrepresentation of their services is unacceptable. Equally frustrating is their complete lack of interest in resolving my concerns. I've reached out numerous times, only to receive no answers or feedback. It's as if they've washed their hands of their responsibilities to their paying customers. After exhausting all options for a resolution and receiving no assistance whatsoever, I've decided to cancel my contract with RSAWEB. I can no longer justify paying for a service that not only fails to deliver what was promised but also neglects its customers' legitimate concerns. In conclusion, RSAWEB has gone from being a reliable service provider to one that should be approached with caution. Their decline in service quality, lack of communication, and failure to meet their commitments have left me deeply disappointed. I hope my experience serves as a warning to others who may consider their services in the future.
★★★★★
Monday, August 22, 2022
“I've been with RSAWEB for 3 years now and their…”
I've been with RSAWEB for 3 years now and their customer service has been excellent through out! The very few times I ever had a problem or query, it was sorted quickly and painlessly ... prices are great, never had a problem with speed, but it's the service that been so good. Definitely recommend!!
★★★★★
Wednesday, July 20, 2022
“Best price in market, but it's the brilliant customer service…”
Best price in market, but it's the brilliant customer service I always get from RSAWEB why I love them so much. These guys rock!
★★★★★
Monday, June 13, 2022
“This Company (RSA Web) is the Absolute the worst Internet…”
This Company (RSA Web) is the Absolute the worst Internet (Fibre) Service Providing Company i've ever been unlucky enough to have dealt with. They are dishonest, they did not only not honour their promotion, but they deliberately when I asked them to have cancelled the account, as I told them I were moving a certain date ended up not cancelling the line, and regardless how many times I emailed them they sent emails stating that line would have been cut off but failed to do so, and at the last point I would have gladly payed them what I actually owed them, but because they had a referral promotion (or still have) they after I made a recommendation and let them knew, went back on their word, they failed to give me the discount I was entitled to, so I failed paying them the R200 as they failed providing me a proper invoice for the R200 (and i probably easily asked them at least 10 times (5 times over WhatsApp, 3 times over email and 2 times telephonically) and the guy over WhatsApp just kept on saying he will see what he can do and gave excuse after excuse. And about a year and half after that their lawyers claim that I owe them some insane amount, even though It would be fantastic If they would have just would take me to court, as they provided substandard service, slower speeds then they were suppose to have and the better part of 6 months I basically struggled more with their pathetic connection, then i were able to have actually managed getting some work done while using a proper internet connection. But the main thing that stood out about this company is that they pretend to be professional, they pretend to the best service, but when you sign up with these guys, your most probably going to regret it, because they do not even honour their own promotions, their admin either does not accept or does not understand it, if you are renting and you are moving from your location, and they ended up sending me 10 different emails within the first 3 months, with the first 3 having been..... your account will be suspended.... payment received(account reactivated) This is some type of a sick joke, and so forth on and on and on until they want to try and get you to pay a insane amount, whereas i didn’t pay them the R200 i owe them due to the fact that they did not want to make the invoice out properly. They just had excuses (dodgy at best) and trying to phone them is even a bigger nightmare in comparison to getting them to understand absolutely anything over email as they have to be either uneducated, or they are totally crooked.Trust me when i say that I regret knowing that RSA Web exists, and i regret having trusted the sales guy when I signed up with them, as he promised the best service ever only to get me to sign u, and thereafter things went downhill in record time. I am now a happy client at Web Africa which delivers a 1GB Fibre internet line and they care enough to be as helpful as possible all of the time and they are totally organised. Even AfriHost is better than this company, as they are all fair reasonable and provide an excellent service as opposed to RSAWEB.
★★★★★
Saturday, March 5, 2022
“Recently bought fibre - I wish everything in life was…”
Recently bought fibre - I wish everything in life was this easy, fast, efficient!!! Not only are the prices amazing, but the staff are also so friendly, and know what they are talking about - best customer service ever!!! The most amazing company in my humble opinion!!!
★★★★★
Friday, November 12, 2021
“Been a customer of RSAWEB for 2 years now and…”
Been a customer of RSAWEB for 2 years now and always had great customer service, compared to other providers definitely the best internet provider in South Africa
★★★★★
Tuesday, August 3, 2021
“I have been a customer for over 2 years now.…”
I have been a customer for over 2 years now. RSAWEB always has amazing fibre to the home promotions and when I signed up I received a few months for free. My internet has always been fast and stable and whenever I had to deal with their support team they were very quick to respond. I would highly recommend them as a service provider.
