What is Rossum?
Rossum is an AI-based cloud document gateway for automated business communication. Rossum solves four key steps in document-based processes at once: receiving documents across multiple channels, automated understanding, two-way communication to resolve exceptions, and acting on the data using in-depth integrations. In typical real-world scenarios, Rossum’s proprietary AI engine outranks narrow data extraction solutions in accuracy. Meanwhile Rossum’s platform automates the document-based communication process end-to-end. Rossum’s goal for every use case is at minimum a 90% document processing speed increase. Trusted by: Pepsico, Veolia, Siemens, Cushman & Wakefield, and other companies that prefer to build rather than type. What does Rossum bring to the table? Zero-friction deployment: See high AI accuracy right out of the box in Rossum’s free trial and cut down on most maintenance effort thanks to cloud hosting and automated self-learning. Highly customizable: Implement powerful configuration APIs while enterprise users can engage Rossum’s dedicated Global Services team. Unified document gateway: Solve everything from security and compliance to IT and user training in one place by adopting a universally capable document solution. End-to-end solution: Rossum’s cloud platform takes care of the entire document lifecycle from receiving to internal IT systems posting. Security and compliance: Rossum is ISO 27001 certified and HIPAA compliant. The cloud service has been specifically engineered for high availability, with enterprise-grade SLAs ranging up to a 99.9% uptime guarantee and 24/7 support.
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Rossum Reviews (42)
- ★★★★★34
- ★★★★★8
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Rossum earns strong approval from users, with the vast majority rating it highly and emphasizing its ease of use and customization flexibility. The platform excels at extracting invoice data from PDFs and images, and users consistently praise the responsive support team and willingness to engage with customer feedback. Integration with enterprise systems like SAP is straightforward, and the API documentation is widely cited as excellent. Deployment is quick, with no major upfront investment required beyond subscription fees.
The main criticisms are modest and narrow. Large PDF documents can cause performance issues and UI crashes. OCR accuracy, while generally strong (users report 90%+ in many cases), still isn't perfect and depends on proper algorithm training; some users note it struggles with receipts and print-outs. A few mention that data sometimes fails to transmit to downstream systems without warning, and one reviewer flagged US-based support responsiveness as slower than ideal. Another noted difficulty "unlearning" incorrect training patterns. Time zone differences can occasionally delay support responses.
Users across industries—accounting, AP automation, back-office workflows—report significant time savings and reduced manual data entry. The combination of customizable UI, flexible schema definition, and proactive product development distinguishes Rossum from competitors in the OCR space.
★★★★★
Sunday, October 4, 2020
“"Good platform with very good customer support" - UX/UI design…”
"Good platform with very good customer support" - UX/UI design + Good AI-detection of data fields and pick lists + Customer support + Performance - No automatic document classification Rossum helps us to decrease workload and turnover time of documents and increase data quality. - AI detection of in invoice line items is not sufficient
★★★★★
Tuesday, August 4, 2020
“"Simple software, smart people" The software is simple to use…”
"Simple software, smart people" The software is simple to use and configure. The people are smart, nice and always have solutions. Due to time zone differences, the communication isn't always as quick as we would like. Sign of the times has forced us to convert to a paperless environment which in turn will allow our people to have time for other more interesting tasks.
★★★★★
Sunday, June 28, 2020
“"Very powerful solution for invoice recognition and fast to implement."…”
"Very powerful solution for invoice recognition and fast to implement." Rossum's solution checks all the boxes for us. - The use of AI delivers on its promise. We implemented Rossum with zero custom training of the AI, and the accuracy of the recognition was still impressive. Better than any other system we had evaluated. - The user interface is very friendly. Sign up for the trial and experience it. - The onboarding process was very professional and efficient. - The potential use cases go beyond invoice document types since you have the ability to define the document schema. - The solution is designed for end-user customization. It's definitely not a one size fits all type of solution. - They are very interested in customer feedback. You do get to influence the delivery of new features. - The application and API documentation is excellent. We figured out our integration options using just documentation provided on their website. - The cost to value ratio beat all the other solutions.
★★★★★
Friday, June 19, 2020
“I like the Validation done to any type of invoices…”
I like the Validation done to any type of invoices being done. I have benefited validating many invoices in our live projects.
★★★★★
Wednesday, June 17, 2020
“"Product has an intuitive user interface and has good results"…”
"Product has an intuitive user interface and has good results" Suitable API and good results. Possibility to add custom fields to the web interface. Rossum is an important component in our back-office automation robots. Rossum invoice automation is usually the first automation of our customers. It is easy to imagine the results and benefits.
★★★★★
Thursday, May 21, 2020
“"Absolutely amazing!" The most important thing is the little amount…”
"Absolutely amazing!" The most important thing is the little amount of time need to input an invoice, it takes few seconds to feed all data. Just imagine feeding invoices in 3 seconds without typing any word. That is how this product may make your business more productive than any other ORC in the market.
★★★★★
Thursday, May 21, 2020
“"Excellent technology and very good customer service with technical support."…”
"Excellent technology and very good customer service with technical support." The solution and technology development is rapidly going onwards.
★★★★★
Friday, December 20, 2019
“"Very easy to use." I like the API and documentation,…”
"Very easy to use." I like the API and documentation, support, and easy and nice user interface. Really helpful service for invoice processing. It is very easy to use for our employees.
★★★★★
Friday, December 6, 2019
“"Great customer support" During implementation, we have experienced quickly reacting…”
"Great customer support" During implementation, we have experienced quickly reacting and competent support. To receive highly accurate results some work must be invested in the training of the algorithms. Overall, Rossum has helped us to reduce manual data entry & refocus to our core services.
★★★★★
Friday, November 29, 2019
“The team is down to earth, they have a very…”
The team is down to earth, they have a very open and inviting attitude towards dealing with customer problems. I consider them an extended part of my team rather than a vendor, as I can always count on them. Whether we talk about Petr, Balu, Marek or Michaela all of them are always a call away, ready to help, this has made post-implementation support a breeze. I have been interacting with the team since the very early days of Rossum and a lot of my feedback was considered with an open mind for the product. Thanks, team for your inclusive DNA. We were looking for promising ICR capability years before we stumbled upon a demo on Rossum's website. Instantly, we knew these guys have cracked what others haven't. We have used and tested over 10 different ICR/OCR tools over the years, including industry giants. The accuracy expected at the time for an ICR was around 75% and no players were confident enough to higher, but Rossum was delivering already in trial. Now, achieves over 90% accuracy.
