What is RingCentral?
ABOUT US Creating a world where everyone is free to work together effortlessly What we do We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's what we call collaborative communications, and it’s at the heart of everything we do. With our flexible, cost-effective cloud communications and collaboration solutions, we’ve created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact centre and more, we build solutions for every business, no matter how big or small.
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RingCentral Reviews (28)
- ★★★★★9
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★16
Review Summary
Generated using AI from real user reviews
RingCentral shows a stark divide: users either love the platform or have severe issues with it, with little middle ground. The nine most recent reviews (1–10) are overwhelmingly positive, while an older cluster of negative reviews (11–26) paints a very different picture.
Praised features center on intuitive IVR setup, which multiple users credit with letting them build and adjust call flows without IT support or consultants. The admin portal layout and analytics dashboard also earn consistent recognition for being thoughtful and usable. Integrations with Salesforce and Teams work smoothly at scale, and onboarding experiences have impressed users managing large deployments. Pricing discounts for nonprofits are noted as a genuine value.
However, a substantial group of users report critical problems: dropped calls, poor call quality, and unreliable dial plans appear repeatedly across the negative reviews. Customer support is the flashpoint—complaints range from long hold times and scripted responses to unresponsive management and difficulty reaching anyone during cancellation requests. Several users describe the service as so unstable it disrupted business operations. Call configuration issues (two-line capability, call routing inconsistency) also appear unresolved for affected customers.
The contrast suggests RingCentral may work well for some deployments but fails badly for others, with support unable or unwilling to resolve critical issues once they arise.
★★★★★
Thursday, April 12, 2018
“The customer service is not helpful. Even with their help,…”
The customer service is not helpful. Even with their help, we are unable to properly configure the systems to handle two-line capability. The system will not call leads first, so we have spent more time than it's worth. I would recommend trying everything else before this product unless you want to invest serious time and money.
★★★★★
Tuesday, April 10, 2018
“This company needs to go out of business. Worst of…”
This company needs to go out of business. Worst of the worst service you can get for your office. Been on hold for 30 minutes while I'm being kicked up to "Third Tier Support," I do not recommend Ring Central for businesses
★★★★★
Monday, April 9, 2018
“Their customer service is absolutely horrible. Ever since I first…”
Their customer service is absolutely horrible. Ever since I first signed up they have obviously changed the way they handle customer service. Originally they had their own call center with staffed agents. Then I started noticing situations where they had "level" techs. These were basically glorified secretaries that took all your information, said pretty words and then transferred to someone who dealt with the issue. It was inconvenient and time consuming but it wasn't a horrible experience. Now when you call it is straight up a call center reading off a script. They have no idea what the product even is and they just try to help you by pointing out the website FAQs or telling you something they are reading off a piece of paper. They are trained so horribly that you can actually detect the timing when they are reading off the paper. Horrible customer service.
★★★★★
Monday, April 9, 2018
“Ring Central is THE WORST!!! We have had problems since…”
Ring Central is THE WORST!!! We have had problems since the day our system was installed. When we call for support we are put on hold for two hours or longer. I wrote letters to the CEO and SVP of Customer Service at Ring Central MONTHS ago with NO response whatsoever. We are trying to cancel our service but have been told we can only do so by calling a specific phone number but when we call we are put on hold and no one ever comes to the phone. DO NOT DO BUSINESS WITH THIS COMPANY…BAD NEWS!!!he absolute worst. Do yourself a favor and read the countless reviews of customers having the same issues as myself. I also have multiple clients with 10-50 phone lines who are scrambling to get away from Ring Central!
★★★★★
Monday, April 9, 2018
“If I could give negative stars I would. This service…”
If I could give negative stars I would. This service was forced on us from our corporate office, replacing our normal landline phones that used to ring in our office with NO issues. We have constant dropped calls, calls where you hear every 10th word, calls where you hear nothing at all. Sometimes, the calls don't even register, and all the sudden a voicemail pops up (that you probably can't understand anyway) Constantly having to log out and log back in to "reset" it. We have the best internet available to us and have nothing but issues with this service.
★★★★★
Sunday, August 20, 2017
“FAILURE AFTER FAILURE !! It is not dependable. The dial…”
FAILURE AFTER FAILURE !! It is not dependable. The dial plan doesn't consistently work as it should. Connecting calls doesn't work properly. This company has completely devastated by business. I would never use them for anything ever again.
★★★★★
Friday, August 18, 2017
“I have installed Ringcentral a week ago now it have…”
I have installed Ringcentral a week ago now it have nothing but problems. WROST customer service. I have never had a worse experience in my business ever. Stay away form this incompetent company. TRUST ME!
★★★★★
Wednesday, August 2, 2017
“A COMPLETE JOKE!! In 10 years of working with Cloud…”
A COMPLETE JOKE!! In 10 years of working with Cloud phone service providers have I ever dealt with such an INCOMPETENT, CARELESS, and RIDICULOUS company! FAILURE AFTER FAILURE AFTER FAILURE!!! How they are still in business is mind boggling!!!!
★★★★★
Monday, July 31, 2017
“I'm one of the lucky ones. I only signed up…”
I'm one of the lucky ones. I only signed up for 12 months of service. I feel very sorry for anyone who has 2 years, 3 years or more on contract with this company. If I wasn't "on the hook" for 12 months, I would switch to ANY other Cloud phone service. I wish I could go back in time and prevent myself from ordering anything from RingCentral.
★★★★★
Sunday, July 30, 2017
“We converted a few months ago and have had nothing…”
We converted a few months ago and have had nothing but problems ever since. It is not dependable. The dial plan doesn't consistently work as it should. Transferring calls doesn't work properly.
