James Smith
1 review written · 1.0 average
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Reviews by James Smith
★★★★★
Their customer service is absolutely horrible. Ever since I first signed up they have obviously changed the way they handle customer service. Originally they had their own call center with staffed agents. Then I started noticing situations where they had "level" techs. These were basically glorified secretaries that took all your information, said pretty words and then transferred to someone who dealt with the issue. It was inconvenient and time consuming but it wasn't a horrible experience. Now when you call it is straight up a call center reading off a script. They have no idea what the product even is and they just try to help you by pointing out the website FAQs or telling you something they are reading off a piece of paper. They are trained so horribly that you can actually detect the timing when they are reading off the paper. Horrible customer service.
