Rack Foundry
★★★★★ 3.1 · 18 Reviews
What is Rack Foundry?
RackFoundry, the maker of Total Security Management (TSM), is a leader in complete coverage security appliances, secure cloud services and professional services such as SecurityXpert, which provides security expertise to organizations of all sizes and industries. The RackFoundry security team, FortressLabs, helps find new vulnerabilities in the wild, mitigate any found vulnerabilities, and head up the RackFoundry Security Operations Center. For more information, visit us at http://www.rackfoundry.com
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Rack Foundry Reviews (18)
- ★★★★★8
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★8
Review Summary
Generated using AI from real user reviews
Rack Foundry has a starkly divided user base: customers either praise it enthusiastically or report severe abandonment after payment, making this a high-risk purchase.
The five 5-star reviews highlight genuine strengths for those who get working systems: affordable pricing compared to competitors like Splunk and AlienVault, a user-friendly interface, useful bundled features like VPN and firewall, and effective compliance support and security alerting. One long-term customer noted initial deployment issues resolved within three months, after which the platform ran smoothly. Users consistently mention appreciating the product's value for small IT teams lacking resources for multiple tools.
However, nine 1-star reviews paint a troubling pattern of post-sale abandonment. Multiple customers report waiting 6–8 months for installation or configuration with no working software, followed by unresponsive support, ignored refund requests, and disappeared account managers. One customer waited five months for a refund on a returned device. Several explicitly call the company a scam. The earliest review alleges the company's virtual offices closed due to non-payment. A 4-star review acknowledged these complaints but credited a responsive pro services team for fixing initial issues.
This appears to be a company with a functional product for satisfied customers, but systemic delivery and accountability problems that have burned multiple clients. Due diligence is essential before signing any contract.
★★★★★
Monday, October 1, 2018
“Feature rich and robust software at a relatively low price…”
Feature rich and robust software at a relatively low price point. There were a handful of bugs initially right after deployment. Since they upgraded our software about a month ago most of the issues have been resolved and it has been a pleasant experience since.
★★★★★
Tuesday, September 25, 2018
“Very satisfied! Prior to RackFoundry I was using AlienVault which…”
Very satisfied! Prior to RackFoundry I was using AlienVault which not only cost more but was a massive pain in my #$@. Tons of issues with the scanning & reports were hundreds of pages long. The amount of false positives from our AlienVault box was impossible to keep up with unless you spent all day in it. RackFoundry has been able to alleviate a lot of this through their Security Team.
★★★★★
Saturday, September 22, 2018
“As a RackFoundry customer for over a year and a…”
As a RackFoundry customer for over a year and a half - I was curious to see how they've been doing. When I first purchased RackFoundry they had minimal online presence. It made the decision hard as many other vendors I looked at seemed to have much more experience and market presence. RackFoundry's feature set and price definitely helped with my decision. Unlike the reviews I see below, I've actually had a pleasant experience with RackFoundry over the past year. At first we had some difficulty with the deployment and some features not working (Like the scanning mentioned below). Although, after a few calls with their pro services team we were able to fix these issues. Since those initial first 3 months the platform has run without any issues other than a few bugs here and there. (which were resolved through updates) I've been quite pleased with the experience and figured it would only be fair to write a positive review after seeing the comments below.
★★★★★
Wednesday, August 22, 2018
“Do not purchase this software. Purchased and they have not…”
Do not purchase this software. Purchased and they have not installed in 6 months. They are terrible at responding. The scans and software does not work. No results, it is totally a waste. The application is complete trash. I only gave it 1 star because I had too.
★★★★★
Friday, August 3, 2018
“Purchased a TSM appliance from them in Dec 2017. Had…”
Purchased a TSM appliance from them in Dec 2017. Had to reach out to them multiple times via email to pull information about shipping delays. We were told that the delay was due to the configuration of the appliance. After a few months we received the device. We were then told that there was more configuration to do and it would be ready in a day. A week later we still did not have a login but were told again that it would be another day. A week later the device was still not configured and we had no access to it. After 2 more weeks we were able to finally get a return shipping label to send back the device. 5 months later we still have not been refunded for the returned device. I am unable to get put in touch with someone in their billing department. The only person that they can put me in touch with is at a trade show. I was told everyone else was in meetings.
★★★★★
Friday, June 15, 2018
“We waited over 6 months for them to even get…”
We waited over 6 months for them to even get the software to us, and then after many promises by them to have it up and running or "they would give us our money back", they didn't do either. Terrible service.
★★★★★
Wednesday, May 24, 2017
“Affordable & Effective. These would have to be the two…”
Affordable & Effective. These would have to be the two words I'd use to describe Rack Foundry. The Rack Foundry team worked with me and my team to ensure deployment was smooth and quick. Support team is quick to respond and always kind. I'm definitely renewing this year!
★★★★★
Friday, February 26, 2016
“I would strongly recommend using RackFoundry for their service and…”
I would strongly recommend using RackFoundry for their service and threat protection. I am able to see reports where I see fit (daily, weekly, monthly) on what they are finding. Their 24/7 monitoring, their level of service, and their attention to detail makes me feel comfortable with their systems. They also specialize in compliance, so this really helps me get through audits very well.
