Planet Hippo Internet
★★★★★ 4.8 · 199 Reviews
What is Planet Hippo Internet?
At PlanetHippo, we are committed to providing cost-effective, reliable web hosting and domain services tailored to meet your needs. Our mission is to make online presence accessible and affordable for everyone, from individuals and small businesses to larger enterprises. **Our Offerings:** Cheap Website Hosting: Start your online journey with our "One Account" hosting package at just £1.00 per month. This plan provides the essential features you need to get your website up and running quickly and efficiently. **Affordable Domain Names:** Secure your unique online identity with our competitively priced domain names. We offer a wide range of domain options to suit every business and personal need. **VPS Services:** Experience the power and flexibility of our virtual private server (VPS) solutions, the cheapest in the market, designed to deliver superior performance and reliability for your growing business. **Office365 Packages for SMBs:** Enhance your business productivity with our comprehensive Office365 packages, specifically designed for small to medium-sized businesses. **WordPress Website Hosting:** Optimize your WordPress site with our specialized hosting services, ensuring fast load times, robust security, and seamless performance. **Website Subscription Service:** Take advantage of our all-inclusive website subscription service, which covers design, build, and ongoing maintenance, allowing you to focus on your business while we handle your online presence. **Business Solutions:** From bespoke web development to comprehensive business IT solutions, PlanetHippo offers a range of services to support your business's digital transformation. **Why Choose PlanetHippo?** **Affordability:** We provide high-quality services at unbeatable prices, ensuring you get the best value for your investment. **Reliability:** Our hosting solutions are designed to deliver maximum uptime and performance. **Customer Support:** Our dedicated support team is available to assist you with any issues, ensuring a smooth and hassle-free experience. **Comprehensive Services:** Whether you need basic hosting or advanced business solutions, we have the expertise to meet your requirements. Choose PlanetHippo for your web hosting and domain needs and take the first step towards a successful online presence. Visit our website or contact us today to learn more about our services and how we can help your business thrive.
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Planet Hippo Internet Reviews (199)
- ★★★★★186
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★12
Review Summary
Generated using AI from real user reviews
Planet Hippo Internet's customer satisfaction is deeply polarized. Most recent reviews are enthusiastically positive, but a substantial minority report serious problems that drive them away entirely.
Satisfied customers consistently praise responsive support, with many noting replies within minutes or hours and staff willingness to resolve issues beyond standard scope. Users also appreciate competitive pricing relative to what they perceive as good uptime and performance, particularly for WordPress and VPS hosting. Several long-term customers describe years of reliable service with minimal downtime.
Dissatisfied customers cite critical operational failures: frequent server downtime, missing or unavailable backups despite claims otherwise, and poor technical communication when incidents occur. Some report outages lasting hours with no explanation. Others describe frustration with billing practices, including automatic charges without clear notice and difficulty removing payment methods. A few mention that support is chat-only after hours, limiting options for urgent issues. One detailed complaint highlights unresolved technical issues (domain management features marked deprecated) that went unaddressed for months.
The polarization suggests Planet Hippo may excel at support responsiveness but struggle with infrastructure reliability and administrative systems. Prospective customers should directly verify backup policies and test support availability before committing, as experiences appear highly inconsistent.
★★★★★
Monday, August 19, 2013
Model Flights“The best hosting company I have come across. The support…”
The best hosting company I have come across. The support is brill and the sites are up all the time.
★★★★★
Monday, June 24, 2013
Reason Int“Cool host. Very good and easy to deal with. I…”
Cool host. Very good and easy to deal with. I will be recommending you to all my friends and business colleagues.
★★★★★
Friday, June 21, 2013
Patterson Mathers“Been with Planet Hippo for about 1 year and have…”
Been with Planet Hippo for about 1 year and have had no issues at all, none worth talking about anyway. They even sent me some marketing vouchers which made me very happy.
★★★★★
Friday, June 21, 2013
Leplemsome Ropes“Great company for email hosting. I can trust my company…”
Great company for email hosting. I can trust my company email again and it works brilliantly with my iphone.
★★★★★
Friday, June 21, 2013
Sweat Heaven“You helped me create my website with ease. Your website…”
You helped me create my website with ease. Your website builder is fantastic. Thank you for all your help.
★★★★★
Friday, June 21, 2013
Cheese Mailings Ltd“Excellent dedicated server. Was a little difficult for me to…”
Excellent dedicated server. Was a little difficult for me to get use to how it works, but once mastered it was very fast, responsive and did what it says on the tin. After using the support I completely trust this company with my business.
★★★★★
Friday, June 21, 2013
“Took a windows VPS server. It was set up in…”
Took a windows VPS server. It was set up in no time at all. Had to request a service pack to be added, since then I haven't had to use support at all. But i'm glad to know that from what I could see they are knowledgeable and are there when I need them. The last time I contacted them was 2 am in the morning.
★★★★★
Friday, June 21, 2013
“All is good and everything is running like clock work.…”
All is good and everything is running like clock work. With time we will see how good they really are.
★★★★★
Friday, June 21, 2013
Pound Island“What a bargain. Its a bargain but with good support.…”
What a bargain. Its a bargain but with good support. Well worth the money.
★★★★★
Friday, June 21, 2013
Npod Communications“Good company to deal with. I'm very impressed and will…”
Good company to deal with. I'm very impressed and will use again should we require in the future.