What is Nextiva?
Say hello to NextOS NextOS brings all of your customer and team communication tools in one place. Make it easier to provide the experience everyone craves. Perfect for SMBs Use our built-in suite of tools to keep your entire toolset in one workspace. Manage everything from one central location with a simple out of the box solution. One place for all business communication No integrations needed — it just works A whole lot more for a whole lot less Scalable for Enterprises Easily expand the capabilities of your existing toolset with the power of NextOS. Bring all of your tools together into one secure workspace built for enterprise level work. Works with your existing toolset Advanced integrations available Track customer journeys from native and existing tools
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Nextiva Reviews (20)
- ★★★★★19
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Nextiva is overwhelmingly well-regarded by its user base, with 19 of 20 reviews giving five stars. Users consistently praise the responsive customer service and ease of setup, with representatives described as knowledgeable and friendly. The platform offers flexible configuration options and works reliably across devices, including a mobile app that users find convenient. Many customers report switching from competitors like Verizon and Vonage, citing better value and more features at lower cost.
The main strength cited repeatedly is the quality of support staff—reviewers emphasize that representatives are technically savvy and genuinely helpful, whether handling initial onboarding or managing account changes as businesses scale. Users also value the self-service control panel, which lets them handle updates without calling support. Call quality and reliability are mentioned as solid, and the service integrates faxing and other business functions.
One reviewer gave a one-star rating citing poor service quality, but provided no specifics. This single negative review stands apart from the otherwise consistent pattern of satisfaction and does not reflect concerns mentioned in any other feedback. For prospective buyers, the main takeaway is strong product-market fit around customer support and pricing competitiveness, though the single dissenting voice suggests individual experiences may vary.
★★★★★
Monday, March 31, 2014
“I have used Nextiva for my business for about 3…”
I have used Nextiva for my business for about 3 years. While their features, call quality and reliability are all very good, what really sets them apart is the customer support. I have access to the control panel and can make any changes from there, which is nice. I can also use the iPhone app for updates. This is very convenient since I don't always travel with my computer. Even better is that when I need help, I can call Nextiva customer service and they always help me.
★★★★★
Friday, March 21, 2014
“I don't have a Facebook account so I'm writing this…”
I don't have a Facebook account so I'm writing this review direct. Nextiva has been a great solution since I started using it in February.
★★★★★
Monday, March 3, 2014
“I'm happy with the Nextiva service. It works the way…”
I'm happy with the Nextiva service. It works the way I expect it to and I give it 5 stars.
★★★★★
Monday, February 24, 2014
R5 Remodeling“I called in today to ask a question about the…”
I called in today to ask a question about the ringing features of my app phone. It was answered quickly and with a great attitude. Every person I've talked to at Nextiva is technically savvy and friendly. I'm pleased and happy to be a customer.
★★★★★
Monday, November 25, 2013
“Running my business with Nextiva as the phone service company…”
Running my business with Nextiva as the phone service company has been very good. I pay less than what I was paying with Verizon and all around seem to be getting more. Whenever I call the customer service phone number on their website and speak with someone, you can tell that they like their job and are a part of a good company. The things this phone service can do is much much more than what the Verizon service would do and it's easier to deal with a company like Nextiva. Especially when I compare them to Verizon or Vonage. Vonage is the service I use at home and they aren't as good.
★★★★★
Thursday, November 14, 2013
PC Professionals“I'm writing to share my experience with Nextiva. I've worked…”
I'm writing to share my experience with Nextiva. I've worked with numerous people over there for a long time and they all deserve a special thanks. Every person I talk to is patient, knowledgeable, has a great personality and they solve my problems. Great service.
★★★★★
Monday, October 14, 2013
Maid Pro“I'm not technical and don't try to be. My phone…”
I'm not technical and don't try to be. My phone service works the way it should and the customer telephone support is impressive. This isn't like reviewing an iPhone. It's a business phone service that gets the job done and it's one of the few things in my business that I don't need to worry about.
★★★★★
Friday, October 11, 2013
FCRI“The phone system is terrific and the entire value is…”
The phone system is terrific and the entire value is unbeatable. We get more from Nextiva than we did with Verizon, yet we are paying practically half the price. Technical and customer service over there is top notch.
★★★★★
Monday, August 19, 2013
Harry Auto's“Tried them out and realized their service wasn't great... NOT…”
Tried them out and realized their service wasn't great... NOT IMPRESSED with them at all..
★★★★★
Friday, May 31, 2013
“Awesome Service! These guys were the most affordable solution I…”
Awesome Service! These guys were the most affordable solution I found and provided me a ton of features. Plus they were helpful and professional.