What is Monday.com?
Monday.com is a cloud-based platform that provides a flexible and customizable workspace for teams to manage their projects, tasks, and workflows. The platform is designed to help teams stay organized and collaborate effectively, with a range of tools and features that can be tailored to meet the needs of individual teams and organizations. One of the core features of Monday.com is its customizable boards, which can be used to manage tasks, projects, and workflows in a variety of different ways. Users can create custom boards for different projects, departments, or teams, and add different types of data to each board to keep track of progress and status. Monday.com also provides a range of project management features, including task assignments, deadline tracking, and status updates, which help teams stay on top of their work and ensure that projects are completed on time and within budget. In addition to its project management features, Monday.com also provides a range of collaboration tools, including team communication, file sharing, and feedback and approvals. These tools help teams work together more effectively, even when team members are working remotely or across different time zones. Overall, Monday.com provides a flexible and customizable platform that can be tailored to meet the unique needs of individual teams and organizations. With a range of project management and collaboration features, Monday.com is a versatile platform that can help teams stay organized and productive, no matter what their work entails.
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Monday.com Reviews (44)
- ★★★★★22
- ★★★★★18
- ★★★★★2
- ★★★★★2
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Monday.com earns strong marks for ease of use, customization flexibility, and reliability, though its support and pricing inconsistencies divide users at different company stages.
Users consistently praise the intuitive board setup and how quickly teams adopt the platform—most report onboarding new staff in days rather than weeks. The permission controls and automation builder stand out as standout strengths, especially for growing organizations and nonprofits managing sensitive workflows. Uptime is genuinely solid; users report few outages over multi-year stretches. Customer support quality varies noticeably: enterprise and nonprofit customers often receive attentive, responsive help, but smaller teams and agencies encounter slower response times and occasional generic answers.
Pricing emerges as a consistent friction point. Costs jump significantly at higher seat counts, and jumping between tiers to unlock features like advanced automations or premium integrations feels steep, particularly for nonprofits and freelancers. A few users hit limits in edge cases—stacking multiple automations on one board can behave unpredictably, mirror columns sometimes return inconsistent data, and conditional logic for field-level automation isn't as deep as some expect. Integration support skews toward tech startups; nonprofit-focused tools often require Zapier workarounds that break periodically.
For growing sales teams, nonprofits with lean staffing, and solo operators who value reliability and hands-off automation, the platform justifies its cost. Larger enterprises should test their specific automation complexity before committing.
★★★★★
Wednesday, August 10, 2022
“Overall: in general we are very happy Pros: It's very…”
Overall: in general we are very happy Pros: It's very easy to use, very intuitive to end users and won't require a lot of training from an admin or management side. it has tons of functionality and automations Cons: we found we had few business scenarios that could not be supported by the offered automations, it's unlimited which is a shame
★★★★★
Tuesday, June 7, 2022
“Pros: Seamless interface; allows for ease of use and ease…”
Pros: Seamless interface; allows for ease of use and ease of communication / tracking. Cons: Custom automation (rules basis) could be slightly easier when setting up boards
★★★★★
Wednesday, June 1, 2022
“Pros: This is a wonderful platform. It has done so…”
Pros: This is a wonderful platform. It has done so much in terms of integrating our Sales and CSM teams' work in one place, and streamlining our processes and access to information. I would highly recommend this product. Cons: It's not the most intuitive product to actually set up, though that can be expected of a product with so much to offer as far as integration, features, and functionality. I'm sure Monday's team will continue to improve their user experience over time.
★★★★★
Tuesday, May 24, 2022
“Overall: Very helpful, this CRM allowed us to get more…”
Overall: Very helpful, this CRM allowed us to get more organized in our process and provides great visibility to our performance. Pros: Easy to manage and customize. Love that it is easy on the eyes, very color and fun to play around with. Cons: More options for automations/integrations. Challenging to set up proper automations for non-tech people.
