LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Wednesday, November 9, 2016
“In the chat, we had a good experience! The solution…”
In the chat, we had a good experience! The solution was apllied, and it's all ok.
★★★★★
Wednesday, November 9, 2016
“This has a few rough edges, such as random disconnects…”
This has a few rough edges, such as random disconnects for license updating, however, the staff are very helpful, eager to assist, and willing to answer any questions
★★★★★
Tuesday, November 8, 2016
★★★★★
Tuesday, November 8, 2016
“Easy to use. Always online and functioning. Such a great…”
Easy to use. Always online and functioning. Such a great tool for communicating to customers.
★★★★★
Thursday, November 3, 2016
“Great product that can accommodate multiple languages across multiple sites…”
Great product that can accommodate multiple languages across multiple sites to be handled by specified agents, all within the same account. Very knowledgeable support and quick to respond. Nothing beats live chat support for a LiveChat question!
★★★★★
Tuesday, November 1, 2016
“Simple and good to use with a competitve pricing scheme”
Simple and good to use with a competitve pricing scheme
★★★★★
Sunday, October 30, 2016
“Online Chat representative was there when I needed him.”
Online Chat representative was there when I needed him.
★★★★★
Wednesday, October 26, 2016
★★★★★
Wednesday, October 26, 2016
“Easy to set up and they migrated us from another…”
Easy to set up and they migrated us from another system. Easy to use, requires little onboarding for new users. Main downside is there is currently no way to combine two tickets into one. That would be super useful since many people send new emails instead of reply. Be great to be able to split a ticket too, for when users reply with a new issue in an old email. But those are the only downsides. Rest is great.
★★★★★
Wednesday, October 26, 2016
“This is the best customer service tool available on the…”
This is the best customer service tool available on the market, with plenty of possibilities to integrate different sources such as Facebook, Twitter, E-mail, Survey Monkey, etc.
