What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Thursday, November 17, 2016
“While missing some basic features like the ability to name,…”
While missing some basic features like the ability to name, and combine tickets, I'm far happier with Live Agent over ZenDesk. The support is impeccable and they're very receptive of feedback.
★★★★★
Thursday, November 17, 2016
“LiveAgent has been a wonderful asset to our company. It's…”
LiveAgent has been a wonderful asset to our company. It's provided support options we've not had in the past, and, most importantly, improved our customer experience. An easy to use and effective service.
★★★★★
Thursday, November 17, 2016
“Love it love it love it. Everything is so streamlined…”
Love it love it love it. Everything is so streamlined and convenient. I love the smart folders, the tags, the remembered users, etc. I also like that you can forward straight from within the ticket or split it into two and mass actions for multiple tickets. Also the ranking system definitely gives some incentives to work harder. I am the queen of badges! We don't use the chat or phone call feature so I can't comment on those. The email functions are beautiful. I only wish there were a way to MERGE tickets for those people that create new emails for everything.
★★★★★
Thursday, November 17, 2016
“I really like Live Agent. I have been using it…”
I really like Live Agent. I have been using it for more than a year now and find it easy to work with. Lots of capability with autoresponders, canned messaging and chat. It makes it a breeze to keep track of customer interaction and history. I also use the knowledgebase to create "how to articles" but wish there was more creative flexibility on that (videos, screencast vids, templates, and such) Overall though, its a solid tool and I will continue to use it on the regular.
★★★★★
Thursday, November 17, 2016
“Awesome support, great product, a lot of features and great…”
Awesome support, great product, a lot of features and great price. The best cost/benefit company for customer support.
★★★★★
Thursday, November 17, 2016
“I have been using LiveAgent for a little over 8…”
I have been using LiveAgent for a little over 8 months now and I have had great success with it. Everything is laid out nicely and there are many convenient features. I have also been using the LiveAgent app for Android and would recommend it for on the go.
★★★★★
Thursday, November 17, 2016
“Very easy to use,filter is so flexible,I love it”
Very easy to use,filter is so flexible,I love it
★★★★★
Thursday, November 17, 2016
“This is a great customer support system, complete with full…”
This is a great customer support system, complete with full response features by email or chat, as well as incorportating phone support. And the best part is that you can have a team of people working together to handle tickets and calls and chats all at the same time and not have overlaps or confusion.
★★★★★
Thursday, November 17, 2016
★★★★★
Thursday, November 17, 2016
“Live agent is easy to use and helps keep track…”
Live agent is easy to use and helps keep track of thousands of tickets we get on a daily basis. Hopefully we can have more integration with different websites. Calls can be better.
