What is SalesNOW?
Interchange Solutions, based in Toronto, Ontario, Canada, has been developing CRM solutions since 1997 and is the maker of SalesNOW, a complete CRM Suite for the Web and mobile devices, used by thousands of customers worldwide. SalesNOW is an actively developed, award winning, affordable, robust, secure and fully hosted Customer Relationship Management (CRM) solution for the mobile device and the Web, designed for sales reps, sales teams, and service. Everything that a user enters within SalesNOW on the mobile device – such as contacts, companies, leads, deals, and activities – is automatically synchronized to their SalesNOW Web account and vice versa. SalesNOW is easy to use, allowing users to remain organized while tracking and managing all aspects of the sales cycle in real-time, anytime, anywhere. SalesNOW improves sales rep effectiveness on the road, increases management visibility as to who is doing what, and reduces the reporting burden via quick access to activity and sales related graphical and excel based reports.
Alternatives to SalesNOW
NutshellSpotlightNutshell is a sneaky powerful growth software platform that helps sales and marketing teams work together to win more deals. … Learn more about Nutshell.
CreatioSpotlightCreatio is the leading provider of ONE platform to automate industry workflows and CRM with no-code and maximum degree of… Learn more about Creatio.
Zoho CRMSpotlightZoho CRM is a cloud-based customer relationship management (CRM) software solution designed to help businesses manage their… Learn more about Zoho CRM.
Lunar CRMSpotlightBespoke CRM solutions tailored for your business. Perfect for finance brokers for pensions, mortgages, life insurance and… Learn more about Lunar CRM.
CapsuleCapsule is an easy to use CRM designed to help businesses stay organized and build strong customer relationships. It… Learn more about Capsule.
HubSpotHubSpot is a leading provider of inbound marketing, sales, and customer service software, known for its innovative approach to… Learn more about HubSpot.
eWay-CRMeWay-CRM is a solution integrated into the familiar environment of your Outlook from Microsoft. Manageable through a variety of… Learn more about eWay-CRM.
SalesforceSalesforce is a cloud-based customer relationship management (CRM) platform that provides a range of tools and services to help… Learn more about Salesforce.
Simply CRMGain more customers, optimize your business and earn more money - with Simply CRM. Simply is the CRM you will actually use: … Learn more about Simply CRM.
Teamgate Sales CRMTeamgate is an easy-to-use, yet extremely powerful CRM for SaaS and Sales Teams of all sizes. With unmatched sales analytics and… Learn more about Teamgate Sales CRM.
SalesNOW Reviews (69)
- ★★★★★48
- ★★★★★21
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
SalesNOW is overwhelmingly well-regarded, with 42 five-star reviews out of 50. Users consistently praise its ease of use, affordability, and responsive customer support as the standout strengths. The software handles core CRM tasks—contact management, sales pipeline visibility, and team collaboration across multiple locations—without unnecessary complexity. Mobile access and customization options are frequently mentioned as valuable features.
Customer support emerges as a major differentiator. Reviews repeatedly highlight the responsiveness and helpfulness of the team, particularly account managers, who assist with implementation, custom integrations, and problem-solving. One reviewer noted the support is "KEY when choosing a CRM." Users also appreciate the straightforward data presentation, ability to add custom fields, and quick setup relative to competitors.
The few criticisms are minor and scattered. One user wished for better reporting metrics by location and team, while another noted the mobile app required a learning curve. The product is described as lacking "overkill or complication," which suits small to mid-sized teams but may limit feature depth for more complex enterprise needs.
Across reviews, users consistently report tangible business improvements: faster sales cycles, better team visibility, and reduced administrative friction. The combination of low cost, simplicity, and attentive support appears to drive strong satisfaction and loyalty, with many users reporting years of continued use.
★★★★★
Wednesday, February 22, 2017
“I can't say enough about how good our experience has…”
I can't say enough about how good our experience has been with them. After talking with numerous other sales programs, they were the organization that 'got' what it was we are doing as a nonprofit religious organization and were able and oh-so willing to do some customization for us - all a a fraction of the cost of the other sales programs! We've now used them for 9 months and couldn't be happier. Their sales folks have become friends and have our organization's mission at heart.
★★★★★
Wednesday, February 15, 2017
“Very good system and an amazing system at the price.…”
Very good system and an amazing system at the price. The system is much more powerful and robust than we need. It does everything we need it to very well and does much, much more. We really like using it but our implementation has been difficult since it is new to us. I wish we could "hide" the things that we will likely never use to streamline the system more to our business model. We are a retail environment and it is not really tailored for retail (none are), it is more suited for B2B. Overall we are very happy with it and still learning all of the details and things it can do.
★★★★★
Thursday, February 2, 2017
“As a whole the strength of the tool really is…”
As a whole the strength of the tool really is the ability to customize as an administrator with the features provided. One enhancement that our team loves are the Workflow Email Notifications. Our SalesNOW account has been configured such that certain stage changes trigger email notifications that inform the user or their manager of the updates to the record. These emails are sent with web-links that direct the user to the SalesNOW record instantly. Another strength of the tool that we've been able to leverage is Chat. Using SalesNOW Chat tool our reps are able to bring clarity to their data through instant messaging. Following a SalesNOW appointment users can quickly initiate a Chat related to a specific activity with their manager. These Chats allow teams to point to key take-aways of the meeting or call and then build a strategy for any future engagements. Workflow email and Chat are free enhancements that have become a critical component in the way we do business. I would highly recommend this tool to other small to medium companies looking for a simple system with the potential for customization. It has the bells and whistles that actually matter at an affordable price. Pros: Customer Service Response Time -Ability to add new features -Ease of administrative changes -Collaboration on new projects
★★★★★
Thursday, February 2, 2017
“The SalesNow tech support team is consistently thorough in their…”
The SalesNow tech support team is consistently thorough in their inquiry and/or problem responses, often being able to resolve a dilemma within minutes by adjusting settings and/or showing me (the user) how to do so such that the app does what I need it to do. On more than one occasion, they've availed themselves to impromptu GoToMeeting sessions where they can see my concern or perceived issue, then walk me through options that better suit my needs. In the course of the most recent of these sessions, I discovered functionality that I didn't know existed. We are quite likely a very small fish in their pond, but their level of support suggests that we are just as important as the client with hundreds or thousands of users. Pros: Ease of data capture relating to client and prospect calls
★★★★★
Thursday, February 2, 2017
“Sales Now has saved me a lot of time when…”
Sales Now has saved me a lot of time when it comes to preparing reports. The custom formatting of the reports is A++++. Pros: You can leave visit notes from your phone. Reports are easy and only a couple clicks away.
★★★★★
Thursday, February 2, 2017
“SaleNow has been a great way for us to get…”
SaleNow has been a great way for us to get our contact database organized, and we're starting to utilize other features. We do wish there were a few features that seem to be missing: more personalization of order of contact info, ability to delete chats, easier integration with Outlook, but overall it has been a good resource for us. Pros: Helps us to organize contacts and the customer service is always fast and friendly.
★★★★★
Friday, November 11, 2016
“I have been using the Sales NOW product for about…”
I have been using the Sales NOW product for about a year. I have found it extremely easy to use. And the customer service is outstanding. We contact them with a change or needing to get something new out of the program and they are very willing to help and quickly get back to me.
★★★★★
Tuesday, October 11, 2016
“Looking for a CRM - customizable experience that you can…”
Looking for a CRM - customizable experience that you can taylor yourself? You've found it! We searched far and wide for a company and a product to assist us in creating a better customer experience and improving our team's capabilities of working together. We wanted a CRM tool that supported our sales team in running their territory and managing their accounts. We needed a program that allowed inside sales, customer service, and maintenence to work with our sales team and assist with keeping everyone on the same page. If you want a program just to manage your sales pipeline, you're only scratching the surface - but SalesNOW is affordable enough to start at the beginning, and flexible enough for you to build upon to create a robust, dynamic, information sharing experience for both your employees and customers. The time is now - SalesNOW.
★★★★★
Wednesday, October 5, 2016
“One of the best decisions we have made. We left…”
One of the best decisions we have made. We left a very large CRM program that we were nickeled and dimed on, and decided to try SalesNOW to see what we thought. The main reason we made the switch was the fact that when you call you get to talk to a live person. Another deciding factor was the forecasting tools. We give them 3 stars for features & functionality based on most their graphs are bar charts and we would like to see some Pie charts, we have had some minor issues with the graphs, which are being processed. Anything that we have customized has been reasonably priced. We are very happy with SalesNOW. Pros: The ease of use. Running reports on Opportunities is something I do on a regular bases, I live in the advance search. The forecast tools have become one of our go to graphs.
★★★★★
Thursday, September 15, 2016
“Very easy to use. The set-up was simple and the…”
Very easy to use. The set-up was simple and the back-end customer service was phenomenal!
