What is InkSoft?
The Sales Platform for the Decorated Apparel Industry With InkSoft, you’ll have all the tools to grow sales, get organized, and give your customers a better buying experience.
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InkSoft Reviews (24)
- ★★★★★15
- ★★★★★1
- ★★★★★0
- ★★★★★1
- ★★★★★7
Review Summary
Generated using AI from real user reviews
InkSoft inspires deeply polarized views, with roughly two-thirds of users highly satisfied and one-third reporting serious problems.
The satisfied majority praises the online store platform as a standout feature for group selling and order management, along with responsive support and frequent product updates. Users consistently mention that InkSoft has centralized their business operations, replaced multiple tools, and boosted sales. Several note the company's willingness to implement feature requests and offer free training.
Dissatisfied users cite three main frustrations: unmet promises on supplier integrations (particularly that importing products from major vendors like Bella+Canvas requires manual downloading and uploading of hundreds of images), poor customer service responsiveness (especially for smaller or military customers), and high costs relative to alternatives. Some also report issues with order accuracy, limited design customization, and refusal to refund after the 30-day trial. A few users felt the software's ease of use fell short of its marketing.
The price ($399/month mentioned in one review) and onboarding complexity appear to filter out budget-conscious or tech-averse buyers. For businesses already committed to the platform and seeking a comprehensive management system, satisfaction runs high. For those entering with specific integration requirements or tight budgets, the gap between marketing claims and reality poses real risk.
★★★★★
Thursday, June 21, 2018
“We met the Inksoft team at the ISS Long Beach…”
We met the Inksoft team at the ISS Long Beach trade show and decided to give it a try. We love it. Our sales are up and our customers are happy. Buying Inksoft was a great decision and we are very happy customers.
★★★★★
Wednesday, June 20, 2018
“Excellent product. Tons of features. Helpful support staff. Can't ask…”
Excellent product. Tons of features. Helpful support staff. Can't ask for much more. I love the rapid product creator feature -- this tool saves me so much time in creating products and creating online stores. Excited to see what Inksoft will come up with next!
★★★★★
Friday, June 15, 2018
“Overall, we are really pleased with Ink soft. Our favorite…”
Overall, we are really pleased with Ink soft. Our favorite part is the online stores features. Makes selling to groups so much easier compared to order forms.
★★★★★
Friday, June 15, 2018
“I did a lot of research before purchasing Inksoft. They…”
I did a lot of research before purchasing Inksoft. They have a long track record of innovating and adding new features. I'm very pleased with my decision and love the platform and the customer service. It's also nice to know they are a US company. I don't trust foreign companies with my business data.
★★★★★
Wednesday, June 13, 2018
“We've tried so many e-commerce / online store products and…”
We've tried so many e-commerce / online store products and none had the features. Then we found InkSoft! We are very happy with both the software and the support / customer service. While we initially got Inksoft for online stores there is so many more features to help automate our business. I also really like the frequent updates and new features.
★★★★★
Friday, June 8, 2018
“Inksoft has been an absolute godsend. My customers love having…”
Inksoft has been an absolute godsend. My customers love having a custom online store and I love NOT having to do paper order forms and work with spreadsheets. I was using Order My Gear for online stores but their transaction fee and credit card processing fees were just too much. I also love the support and help I get from Inksoft. Thanks Inksoft!!
★★★★★
Friday, June 1, 2018
“I used InkSoft a few years ago and wasn't very…”
I used InkSoft a few years ago and wasn't very happy with it. I never unsubscribed from their emails (thankfully) and recently noticed that they have been making some big changes. Gave them a call and was blown away by the ease of use. I'm not the most tech savvy guy so I was glad to see that I didn't have to hire some young guy to set it all up or manage it for me. I'm very excited to be back on board. PLUS they do embroidery now which is huge for me. 5 stars for evolving.
★★★★★
Friday, June 1, 2018
“I have been looking into InkSoft for years now and…”
I have been looking into InkSoft for years now and finally pulled the trigger. I have to say it was worth every cent. They automatically gave me an Account Manager who helped me refine and strategize my business plan. They have a number of training options which are all free! Their support team goes above and beyond to answer any question I have. In the short time that I have been with InkSoft, a number of my feature requests have come to life. Let alone their new Embroidery feature is MONEY! If you are on the fence about InkSoft, I tell you to jump on the train. Theres no way it won’t help your business.
★★★★★
Thursday, April 19, 2018
“I would leave Zero Stars if it were possible. During…”
I would leave Zero Stars if it were possible. During pre-sales process we made our company's use-case very clear and were promised that Inksoft's platform would be able to deliver on all accounts. This turned out to NOT be the case. If I had to summarize their Store & Online Design tools it would be "the squarespace WYSIWYG of e-commerce". Their product data feeds from major suppliers are incomplete, riddled with errors, and a large number of products are not included. Inksoft of course places the blame on the Suppliers. Yet, if you advertise your platform of being able to 'seamlessly import supplier products with ease', you should ensure that this is in fact the case. Their online store platform gives you little to no control over the layout, styling, html, css, javascript, and php elements so you are stuck with their one (1) theme they have available. They of course won't refund any $ after the 30-day initial period, and have certain Fees and an account retention process that echoes Comcast in all the negative ways. My sincere advice is to steer very clear of Inksoft as there are a myriad of competing services that offer a better platform at less cost.
★★★★★
Thursday, February 16, 2017
“They seem awesome - then you get to use their…”
They seem awesome - then you get to use their software and their hype is so different from what I experienced
