What is iGrafx?
We believe that process is at the center of everything. Our Business Transformation Platform turns your processes into a portfolio of valuable assets. Using the power of process knowledge, iGrafx provides the most comprehensive Business Transformation solutions for process capture and discovery, support of RPA and workflow automation, customer experience, governance, risk, compliance, and more. Offered as SaaS and private cloud deployment, iGrafx is the most scalable, currently supporting the largest, global enterprises. Whether your focus is Digital, Business, or Process Transformation, iGrafx ensures that goals are prioritized and executed, and ROI is achieved.
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iGrafx Reviews (32)
- ★★★★★29
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
iGrafx earns nearly universal praise for making process mapping and workflow automation genuinely easy to use. Across 32 reviews, users consistently highlight how the platform requires minimal training, supports quick adoption, and delivers tangible business results. The overwhelming sentiment is positive—30 of 32 reviews award five stars, with the two four-star reviews offering no real criticism.
Users most often praise intuitive design, simulation capabilities, and the ability to document complex processes with minimal effort. The platform's strength lies in helping teams visualize end-to-end workflows, identify risks, and spot optimization opportunities. Specific wins mentioned include capturing process landscapes at scale (over 400 processes), accelerating onboarding for new staff, and enabling six sigma projects that yielded millions in cost savings. Features like drag-and-drop workflow automation, pre-built templates, and centralized repositories for sharing and approval also receive consistent recognition.
No significant complaints surface across the dataset. One reviewer noted mild frustration when forced to use other tools instead, and another mentioned being impressed by stability "to a very good extent" while handling hundreds of processes, but neither raised substantive issues. Users across various roles—from team leaders to process improvement specialists—report high satisfaction with customer support and find the price reasonable relative to functionality.
For buyers, iGrafx appears a reliable, low-friction choice if your primary need is accessible process documentation, simulation, and cross-team collaboration on workflow improvement.
★★★★★
Thursday, March 5, 2020
“This tool is highly effective for process collaboration. It has…”
This tool is highly effective for process collaboration. It has also helped up with understanding clear process performance. Adoption was accepted due to its ease of creating and updating process flows.
★★★★★
Friday, January 31, 2020
“Excellent application for easy creation of process diagrams and modeling…”
Excellent application for easy creation of process diagrams and modeling dependent relationships.
★★★★★
Thursday, January 23, 2020
“Excellent software. Very easy to learn and create diagrams and…”
Excellent software. Very easy to learn and create diagrams and relate them together.
★★★★★
Thursday, January 9, 2020
“iGrafx has provided us the ability to very easily capture…”
iGrafx has provided us the ability to very easily capture our processes. With the last release, customer journeys were added. Now we can see the impact of process on the customer journey and where improvements can be made to the experience.
★★★★★
Friday, December 27, 2019
“iGrafx has simplified compliance with regulations and provided company standards.…”
iGrafx has simplified compliance with regulations and provided company standards. It has done this in 5 ways * It has increased accountability by providing defined documentation ownership. * It has improved the reliability of information and its timely delivery to concerned departments and personnel. * It has simplified compliance with regulations and company standards. * It has helped in securing company resources and information. * All documentation is now easily accessible via a browser.
★★★★★
Friday, December 20, 2019
“We needed a tool to identify risks within our process.…”
We needed a tool to identify risks within our process. The iGrafx platform provided a simple and easy way to define our catalog and clearly note which processes that risk would appear and if we had controls in place to offset that impact.
★★★★★
Friday, December 6, 2019
“The most valuable features are the pre-defined templates for business…”
The most valuable features are the pre-defined templates for business process design, the data analysis, and performance enhancements. This solution is very scalable. We're currently handling more than four hundred processes across the organization. To a very good extent, I am satisfied with the stability of this solution.
★★★★★
Tuesday, November 26, 2019
“iGrafx had almost no learning curve. A few tutorial videos…”
iGrafx had almost no learning curve. A few tutorial videos on their website and I was up and running. It has been excellent at allowing us to quickly document our process maps. This has expedited our on boarding process as new employees can easily and visually understand the process and expectations.
★★★★★
Monday, November 18, 2019
“Easy sales process and price is excellent. Overall the software…”
Easy sales process and price is excellent. Overall the software was easy to implement, learn and use
★★★★★
Friday, November 15, 2019
“User friendly with a simple layout that helps me to…”
User friendly with a simple layout that helps me to easily document my work. I was able to use it without even watching any video tutorial. I use it to create graphical presentations and workflow diagrams.
