FreshSites
★★★★★ 4.9 · 99 Reviews
What is FreshSites?
FreshSites are a forward thinking company who focus on Customer Support. We want to create a strong, genuine connection with our customers to make sure they feel supported and comfortable with us. Initially founded in 2012, FreshSites have gone from strength to strength becoming one of the fastest, most supported host in the UK. FreshSites now hosts over 4,500+ Websites.
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FreshSites Reviews (99)
- ★★★★★93
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
FreshSites is overwhelmingly praised for responsive support and fast performance, though a small number of recent reviews describe communication breakdowns and unresolved issues.
The vast majority of users—46 out of 50 reviews—report excellent experiences. Customers consistently highlight prompt, knowledgeable support that responds quickly to tickets and calls, often going beyond standard assistance. Site speed improvements after migration are a frequent theme, with many switching from larger competitors like GoDaddy and 123-reg and seeing measurable gains. Setup and domain transfers are described as seamless, and pricing is noted as competitive. Users value the personal, non-patronising tone of the team and appreciate that support is available across multiple channels. Repeat customers and those managing multiple sites express strong loyalty.
However, three recent reviews (46, 50, and to a lesser degree 13) paint a contrasting picture: unresponsive email support, unanswered phones, missing responses to sales inquiries, and email functionality problems. These appear to be recent (January 2015 and later), suggesting possible operational strain. One reviewer (Review 13) noted good initial sales responsiveness but later received no reply to support requests.
For prospective customers, the track record is strongly positive, but the handful of recent negative reviews—particularly those describing complete communication failure—warrant caution or follow-up before committing.
★★★★★
Tuesday, October 15, 2013
“Really fabulous customer support!!! My website was hacked and they…”
Really fabulous customer support!!! My website was hacked and they sorted it out straight away, and then even went on to talk me through a couple of other little problems I had with displaying artwork thumbnails so that non of the image was lost, for example! How helpful!!!
★★★★★
Tuesday, October 15, 2013
David-campbell.org“After troubled hosting experiences elsewhere, the last 6 months with…”
After troubled hosting experiences elsewhere, the last 6 months with Fresh Sites have been great. My site has never run faster, and their customer service - the willingness to help quickly with any request related to the site - is fantastic. Rare to be able to give an unqualified, positive review, but this is one of those occasions.
★★★★★
Monday, October 14, 2013
Nextnorth Ltd.“Knowledgable, responsive and excellent value.”
Knowledgable, responsive and excellent value.
★★★★★
Monday, October 14, 2013
Georgia Design Associates“I cannot fault the service that these guys provide at…”
I cannot fault the service that these guys provide at the price they offer. Very knowledgeable and helpful, plus their response times are outstanding, keep doing what you do guys!!!
★★★★★
Monday, October 14, 2013
Panicattacktherapist.com“This is my first site with FreshSites and Wordpress. I…”
This is my first site with FreshSites and Wordpress. I am very satisfied with the whole package and, as you can see from my site everything looks great.
★★★★★
Monday, October 14, 2013
Evendim IMAGES“Perfectly happy with this company. Easy to use and I…”
Perfectly happy with this company. Easy to use and I have so far had no downtime on my site. Would be happy to use them again.
★★★★★
Monday, October 14, 2013
Business Journey“I have two business sites with them. I have had…”
I have two business sites with them. I have had lots of trouble with my previous hosts but Neil and his team have been very patient moving the sites across and resolving some of these issues. They are very responsive with support tickets too. My sites have never run as smooth as they do now.
★★★★★
Monday, October 14, 2013
Archway Consultants“Great staff always ready to help. The experience of working…”
Great staff always ready to help. The experience of working with this company has been great. Their service is great value and I would recommend them to anyone.
★★★★★
Monday, October 14, 2013
Haughley Hoofers“Very impressive service. Even when this old duffer forgets his…”
Very impressive service. Even when this old duffer forgets his password at 9pm he gets a reply within 30 mins to reset it. Also, exemplary help when migrating a site/domain from a different provider. Nothing is to much trouble for these guys and they are so fast to respond.
★★★★★
Monday, October 14, 2013
Conservation Careers“I've been with Freshsites for 6 months and very happy…”
I've been with Freshsites for 6 months and very happy with their customer service. They're quick, professional and ready to go the extra mile to help if needed. A*.