FreshSites
★★★★★ 4.9 · 99 Reviews
What is FreshSites?
FreshSites are a forward thinking company who focus on Customer Support. We want to create a strong, genuine connection with our customers to make sure they feel supported and comfortable with us. Initially founded in 2012, FreshSites have gone from strength to strength becoming one of the fastest, most supported host in the UK. FreshSites now hosts over 4,500+ Websites.
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FreshSites Reviews (99)
- ★★★★★93
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
FreshSites is overwhelmingly praised for responsive support and fast performance, though a small number of recent reviews describe communication breakdowns and unresolved issues.
The vast majority of users—46 out of 50 reviews—report excellent experiences. Customers consistently highlight prompt, knowledgeable support that responds quickly to tickets and calls, often going beyond standard assistance. Site speed improvements after migration are a frequent theme, with many switching from larger competitors like GoDaddy and 123-reg and seeing measurable gains. Setup and domain transfers are described as seamless, and pricing is noted as competitive. Users value the personal, non-patronising tone of the team and appreciate that support is available across multiple channels. Repeat customers and those managing multiple sites express strong loyalty.
However, three recent reviews (46, 50, and to a lesser degree 13) paint a contrasting picture: unresponsive email support, unanswered phones, missing responses to sales inquiries, and email functionality problems. These appear to be recent (January 2015 and later), suggesting possible operational strain. One reviewer (Review 13) noted good initial sales responsiveness but later received no reply to support requests.
For prospective customers, the track record is strongly positive, but the handful of recent negative reviews—particularly those describing complete communication failure—warrant caution or follow-up before committing.
★★★★★
Monday, March 4, 2019
“I've been using domain reg & web hosting services since…”
I've been using domain reg & web hosting services since 1998/99. After using most of the known & not so well known companies, I can honestly say that FreshSites is one of the best around. I've registered a few domains and host two sites with them, they've sorted out small problems, efficiently and professionally. Also, with regards to their charges, they are extremely competitive and flexible. Highly recommend them and have already tweeted a small review in support. I hope to continue a good professional relationship and will encourage others to join them.
★★★★★
Monday, February 12, 2018
“In my humble opinion, Freshsites is the best hosting company…”
In my humble opinion, Freshsites is the best hosting company in the UK. I have been using them for all my projects, and I cannot recommend them enough. It is like have your own dedicated staff
★★★★★
Monday, November 13, 2017
“Fast easy transfer of my web domain and regular updates.…”
Fast easy transfer of my web domain and regular updates. No problems so far.
★★★★★
Monday, August 14, 2017
“We've been with FreshSites for nearly a month now, and…”
We've been with FreshSites for nearly a month now, and I'm impressed. Due to problems with our previous host the transfer in was a little tricky, but FreshSites were patient, competent and above all very responsive throughout! The difference from our previous hosts who we had to chase again and again is such a glorious relief! And since the transfer our site has been so much faster. One or two glitches, but again, superfast and competent responses that sorted the problems. It's a good feeling to be with FreshSites, and we will be transferring other sites to them.
★★★★★
Tuesday, August 8, 2017
“I wanted a new webhost and took a long time…”
I wanted a new webhost and took a long time to research as many as I could before committing cash. I decided to try FreshSites and they have been brilliant, communication from them has been fast as has been my website, it is much quicker on WordPress than another site I run using the same software on a different host. I am in the process of starting up a new site and will definitely be hosting that on FreshSites whom have been brilliant to deal with. I have no hesitation in recommending them.
★★★★★
Thursday, July 13, 2017
“I have been hosting a number of sites with FreshSites…”
I have been hosting a number of sites with FreshSites over the past two years and I have to say their customer service is fantastic! They are extremely helpful and quick to reply to any ticket you raise with them. I wouldn't go anywhere else.
★★★★★
Thursday, June 29, 2017
“So far so good. Great price. Setup was made super…”
So far so good. Great price. Setup was made super easy. Relied on support twice and both times was very efficient. Will keep on using :)
★★★★★
Monday, June 19, 2017
“I now have my own site as well as 3…”
I now have my own site as well as 3 others that I designed/manage hosted with Fresh Sites. I find their service is quick, very fast and efficient and non-patronising help and support, and they've been there for me in a crisis when a WordPress account was under a brute force attack. Nothing but praise for the service and staff.
★★★★★
Wednesday, May 3, 2017
“Always a great service from Freshsites and support that I…”
Always a great service from Freshsites and support that I can't fault. Never have to wait long for someone to respond to a ticket or pick up the phone. Go beyond the remit of most other hosting companies to help you.
★★★★★
Wednesday, April 19, 2017
“Unbelievably good service from FreshSites, super impressed. I needed to…”
Unbelievably good service from FreshSites, super impressed. I needed to move several sites from a cloud host and FreshSites made this move seamless. Since moving, our page load speeds have also increased dramatically and their support service is first class. I would highly recommend.
