What is eWay-CRM?
eWay-CRM is a solution integrated into the familiar environment of your Outlook from Microsoft. Manageable through a variety of modules, it extends your Outlook to oversee all aspects of your company. It allows you to track sales, merge e-mails, manage projects, save communications, set up auto-reminders and much more to elevate your established processes. eWay-CRM® works even offline, all data is automatically synchronized after going online. Available also for iOS and Android phones. Hosted cloud monthly subscription is available. We are constantly striving to accommodate industry expectations when it comes to the availability of affordable SAAS CRM solutions for SMBs and Corporates. You can use our eWay-CRM Free version for single users, alternatively you can try our 30 day Trial of eWay-CRM Premium for multiple users. eWay System is proud to be ranked in the Top 20 of “Most Affordable CRM Solutions” by Capterra, an independent software review platform. Be effective! With eWay-CRM in Outlook.
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eWay-CRM Reviews (244)
- ★★★★★164
- ★★★★★69
- ★★★★★10
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
eWay-CRM is overwhelmingly praised by users, particularly for its Outlook integration and ease of use. Most reviewers highlight that the software delivers strong fundamentals at a reasonable price, especially for small to mid-sized teams seeking a lightweight alternative to enterprise solutions like Dynamics 365 or Salesforce. The close integration with Outlook—functioning as a seamless add-in rather than a separate program—is consistently cited as a key differentiator. Users also appreciate responsive customer support, flexible customization options, and the ability to track emails, contacts, and deals within a single workspace.
Criticisms are relatively minor and scattered. Some users report occasional syncing issues and performance problems, such as slow report generation, sluggish startup times, or Outlook crashes when multiple add-ins run together. A few mention gaps in functionality—limited direct mail capabilities, weak custom reporting without SQL knowledge, missing call timers, and incomplete Office 365 online support. One long-time user noted slow performance over time, and others found the learning curve steep for less technical staff.
The handful of 3–4 star reviews sit between enthusiasts and detractors, usually citing acceptable compromises rather than serious flaws. Overall, users switching from discontinued tools like Microsoft BCM or frustrated with complexity elsewhere report high satisfaction, suggesting eWay fills a genuine niche for Outlook-centric CRM needs.
★★★★★
Monday, May 29, 2017
★★★★★
Monday, May 29, 2017
★★★★★
Monday, May 29, 2017
“SW is modular and meet our needs. Easy to use…”
SW is modular and meet our needs. Easy to use and flexible to add new functions.
★★★★★
Thursday, May 25, 2017
“Helps me organize my contacts, focus on opportunities and gives…”
Helps me organize my contacts, focus on opportunities and gives me relevant customer information.
★★★★★
Wednesday, May 24, 2017
★★★★★
Tuesday, May 23, 2017
“Best integrated CRM program for the price.”
Best integrated CRM program for the price.
★★★★★
Wednesday, May 17, 2017
“excellent company, willing to go the extra mile”
excellent company, willing to go the extra mile
★★★★★
Thursday, May 4, 2017
“We have been using Eway CRM Premium Edition for 6…”
We have been using Eway CRM Premium Edition for 6 months and we are very pleased to use it.
★★★★★
Thursday, May 4, 2017
“baby friendly, very good customer support”
baby friendly, very good customer support
★★★★★
Tuesday, May 2, 2017
