Digital Fortress

Digital Fortress failed to show flexibility when a long-term customer faced genuine financial hardship during the pandemic. The reviewer had been a six-year client and followed proper notice procedures—providing 60 days' warning, vacating their rack, and submitting financial documentation to justify early termination—yet the company refused to release them from their contract and continued billing for an empty rack for a full year. This single review raises serious concerns about contract enforcement practices and customer retention tactics, particularly in difficult circumstances. Without additional reviews, it's unclear how typical this experience is, but the complaint centers on a willingness to prioritize contractual terms over reasonable accommodation for a loyal customer in crisis.