CustomAnswers Software
★★★★★ 4.9 · 17 Reviews
What is CustomAnswers Software?
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CustomAnswers Software Reviews (17)
- ★★★★★16
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
CustomAnswers delivers consistent user satisfaction, with 16 of 17 reviews giving it five stars. Users praise the software for being highly customizable and easy to use, with particular appreciation for how it reduces helpdesk volume by surfacing answers through FAQs and dynamic Q&A management. The product appears to handle diverse use cases well, from nonprofits to property management to schools.
A standout theme across reviews is the exceptional customer service, with most reviewers specifically naming JP as a responsive, solutions-oriented contact who customizes the platform to fit their needs and pulls reports on demand. This personal support element features prominently enough that it seems to be a meaningful differentiator for the company. Users report tangible business benefits: reduced repetitive inquiries, time and cost savings, and improved customer satisfaction.
The single four-star review notes the product works very well but flagged minor gaps—it mentioned needing a Canadian English dictionary option and said it still needs "a few tweaks to make it perfect," though the reviewer emphasised these are small complaints. No other reviews mention usability issues or meaningful limitations. The feedback is heavily weighted toward the product's flexibility and the strength of ongoing support relationships.
★★★★★
Tuesday, March 4, 2014
Southern Telecom, Inc.“Custom Answers has been a great addition to our Customer…”
Custom Answers has been a great addition to our Customer Service platform. Their CRM option, WebQA, has improved our customers' CS experience in many areas. From the initial calls to our our shipping logistics, Custom Answers has helped bring our company to the forefront of customer satisfaction. Their team is always available to help when needed and the help is always first class. I would recommend Custom Answers to anybody looking to improve in the area of Customer Service.
★★★★★
Tuesday, March 4, 2014
Camosun“Very useful system. The FAQ aspect of the system has…”
Very useful system. The FAQ aspect of the system has helped us reduce general, repetitive inquiries through traditional mediums (in person and telephone support), and provides answers to those common questions 24x7 (something we cannot do in person/by phone). As well, having online inquires all answered through the Custom Answers system has worked well for us. Customer service is good too! Still needs a few tweaks to make it perfect (such as a Canadian English dictionary), but easily 4 stars.
★★★★★
Tuesday, March 4, 2014
Richmond Virtual School“Excellent product for FAQ and Request Type management. Service has…”
Excellent product for FAQ and Request Type management. Service has been quick and very helpful. Their flexibility has allowed us to custom tailor the product for our school.
★★★★★
Tuesday, March 4, 2014
Unitaliving“Excellent program, easy to use, adaptable to ever changing property…”
Excellent program, easy to use, adaptable to ever changing property management needs
★★★★★
Tuesday, March 4, 2014
Knoah Solutions“Excellent software with simple architecture.”
Excellent software with simple architecture.
★★★★★
Tuesday, March 4, 2014
WebQA“Great software to use and can be customized to fit…”
Great software to use and can be customized to fit any of your needs.
★★★★★
Thursday, February 27, 2014
Kevington Building“Excellent product - Really flexible and awesome customer service.”
Excellent product - Really flexible and awesome customer service.