cloudabove
★★★★★ 5.0 · 210 Reviews
What is cloudabove?
Performance focused Personal web hosting with unparalled, five star support based in the UK
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cloudabove Reviews (210)
- ★★★★★210
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Review Summary
Generated using AI from real user reviews
Cloudabove delivers exceptionally consistent service across customer support, reliability, and value—all 50 reviews award 5 stars with no critical complaints.
Users praise responsive support staff above all else. Reviewers repeatedly highlight fast response times, often measured in minutes to hours rather than days, and describe team members by name (Ryan, Alex, Ashley, Steve) as knowledgeable, patient, and willing to solve problems that extend beyond pure hosting issues. Migration from other providers is a common theme, and users consistently credit Cloudabove's hands-on approach to making the transition smooth and stress-free. Several mention recovering quickly from security incidents or outages. Long-term retention is notable—many customers report 5+ years with the company, some since it operated under a previous name.
Pricing appears competitive without hidden charges—users mention good value relative to larger competitors and appreciate transparent billing. Environmental credentials (carbon offsets and tree-planting) also resonate with some customers. Technical performance receives steady praise, with mentions of fast servers and reliability, though one user notes Cloudabove does not host Windows-based solutions.
The only substantive limitation visible is the absence of Windows hosting support. Otherwise, these reviews present an uniformly positive picture with no trade-offs or dissatisfaction mentioned across the sample.
★★★★★
Tuesday, July 7, 2015
“Absolutely fantastic service, not only is the service they provide…”
Absolutely fantastic service, not only is the service they provide brilliant, but their customer service skills are second to none - they have helped me out countless times with techy issues not even really related to the service they are priving me. I can count on them for help and will continue using their services for years to come
★★★★★
Monday, June 29, 2015
“Brilliant service quick and friendly. I will definitely be using…”
Brilliant service quick and friendly. I will definitely be using SW again in the future.
★★★★★
Monday, June 29, 2015
“The guys at SWB are a joy to work with,…”
The guys at SWB are a joy to work with, giving great service and always very responsive to any request for new hosting or changes to an existing setup. I would highly recommend SWB to anyone looking for hosting.
★★★★★
Wednesday, June 24, 2015
“Brilliant hosting and service. Friendly and efficient and always there…”
Brilliant hosting and service. Friendly and efficient and always there when i need them and quick to help. I would give 10 stars if i could :-) Paul
★★★★★
Tuesday, June 23, 2015
“Fantastic service, kind, helpful and quick. What else do you…”
Fantastic service, kind, helpful and quick. What else do you want? thank you for your efficiency Barbara
★★★★★
Friday, June 12, 2015
“I've just have some problems with my website, and while…”
I've just have some problems with my website, and while SWB couldn't fix it as it was too far gone, the service I received was superb. It's the same with every problem I've ever asked them about. They really do go out of their way to help and make you feel like a name and not a number.
★★★★★
Thursday, June 11, 2015
“I don't feel the need to write reviews often, but...…”
I don't feel the need to write reviews often, but... We recently ordered a managed server with SW Broadband and the support is the best I've ever seen in the industry with superb response times and very quick solutions (even of out hours!). We have a complex international Magento multi-store installation which our old hosting couldn't handle. The migration to SW Broadband was quick and painless and nothing was too much trouble for Ryan and his team. Ryan went about setting the server up with our specific needs in mind, which is a nice personal touch. As for the actual hosting, it is much faster and more reliable than our previous solution and everything just seems to work. It's nice to know that if we ever have a problem they'll respond not only quickly but with a solution to the problem straight away. I would have no hesitation in recommending SW Broadband to anyone who needs hosting and I will even be moving my personal server over to them very soon.
★★★★★
Monday, June 1, 2015
“Always excellent. Wouldn't use anyone else! They really go the…”
Always excellent. Wouldn't use anyone else! They really go the extra mile to give outstanding customer service.
★★★★★
Thursday, May 21, 2015
“fantastic service and quick as well, been with a few…”
fantastic service and quick as well, been with a few hosting companies over the years and no one comes close, Ryan and Ashley simply put their customers first always. keep up the great work!
★★★★★
Thursday, May 14, 2015
“After 13 years in business I have never ever found…”
After 13 years in business I have never ever found a company that provides such fantastic, fast, friendly advice and help. Ashley at SW Broadband has given us the ultimate customer care within his power, and for that I am truly grateful. I would highly recommend them to anyone. You won't be disappointed!
