cloudabove
★★★★★ 5.0 · 210 Reviews
What is cloudabove?
Performance focused Personal web hosting with unparalled, five star support based in the UK
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cloudabove Reviews (210)
- ★★★★★210
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Review Summary
Generated using AI from real user reviews
Cloudabove delivers exceptionally consistent service across customer support, reliability, and value—all 50 reviews award 5 stars with no critical complaints.
Users praise responsive support staff above all else. Reviewers repeatedly highlight fast response times, often measured in minutes to hours rather than days, and describe team members by name (Ryan, Alex, Ashley, Steve) as knowledgeable, patient, and willing to solve problems that extend beyond pure hosting issues. Migration from other providers is a common theme, and users consistently credit Cloudabove's hands-on approach to making the transition smooth and stress-free. Several mention recovering quickly from security incidents or outages. Long-term retention is notable—many customers report 5+ years with the company, some since it operated under a previous name.
Pricing appears competitive without hidden charges—users mention good value relative to larger competitors and appreciate transparent billing. Environmental credentials (carbon offsets and tree-planting) also resonate with some customers. Technical performance receives steady praise, with mentions of fast servers and reliability, though one user notes Cloudabove does not host Windows-based solutions.
The only substantive limitation visible is the absence of Windows hosting support. Otherwise, these reviews present an uniformly positive picture with no trade-offs or dissatisfaction mentioned across the sample.
★★★★★
Monday, February 1, 2016
“Cloudabove are AMAZING! I had a couple of problems getting…”
Cloudabove are AMAZING! I had a couple of problems getting the DNS settings correct; Cloudabove looked into it, and respond to an email within a couple of hours, even on a Sunday! And if you get really stuck, you can call them and speak to a real person. Highly recommend!!! Thanks Cloudabove :)
★★★★★
Tuesday, January 26, 2016
“I hosted my companies site through CloudAbove and wanted to…”
I hosted my companies site through CloudAbove and wanted to transfer my own (personal site) over too, as I was really impressed with the help and value offered. I put it off for a while thinking it would be a real pain, but was a painless task thanks to CloudAbove. Absolutely spot on service.
★★★★★
Wednesday, December 2, 2015
“The support from this company is absolutely brilliant! Ryan is…”
The support from this company is absolutely brilliant! Ryan is really helpful and you can expect that they really want to get the job done, properly. My wife have been with them before (SW Broadband), and she's also happy with their service, specially the part that they reply to our queries really quick, and they don't just charge for really simple tasks unlike other hosting companies. Kudos to Ryan and the CloudAbove team!
★★★★★
Thursday, November 19, 2015
“I have been with Ryan and his team for over…”
I have been with Ryan and his team for over a year now. The support I received during the crucial initial set up was second to none. Southwest Broadband (now Cloud Above) provided extra ordinary support to overcome difficulties with a troubles some web-developer. I can say that the support over the last year has set a new standard in my mind as to what customer service should be!
★★★★★
Monday, November 2, 2015
“Excellent support. I moved here having grown fed up with…”
Excellent support. I moved here having grown fed up with the utter lack of support I was getting from a certain well known large host and their clueless customer support based thousands of miles away, and I chose SWbroadband on the basis of the reviews here, which said that the support was good and they knew what they were doing. It's true - I've been getting customer support emails all weekend and have solved all my problems. Thanks Ryan!
★★★★★
Monday, October 26, 2015
“Always a great pleasure to phone their support services and…”
Always a great pleasure to phone their support services and provide what I find to be a truly impressive service. The best as far as I am concerned!
★★★★★
Friday, October 23, 2015
“I had heard great things about South West Broadband so…”
I had heard great things about South West Broadband so decided to move our site and email hosting from 123-Reg. The speed of the site improved massively. We more recently decided to move one of our new sites and emails. This was a very complex task but the level of service provided by South West Broadband was beyond exceptional. Ashley Cawley particularly was amazing; their level of technical knowledge was so impressive. I cannot recommend these enough. Superb! - Lee Sharma, CEO, Simply Do
★★★★★
Wednesday, October 21, 2015
“I found out about SW Broadband on Twitter about 2…”
I found out about SW Broadband on Twitter about 2 years ago and I can certainly say they are the best hosting company I have ever dealt with. Being an IT Support company we deal with all hosting companies and none of them come close to the customer service and support you get from the team at SW Broadband. I have even recommended their company to other web designers I know. Thanks for everything Ryan Kilner IT247nw Ltd
★★★★★
Wednesday, October 21, 2015
“Southwest broadband was recommended to me by a friend and…”
Southwest broadband was recommended to me by a friend and as always she was spot on! Great service, took time & care to explain things to me as a newbie and staff very friendly. Highly recommend!
★★★★★
Wednesday, October 21, 2015
“We have been with South West Broadband now for a…”
We have been with South West Broadband now for a while and I can honestly say that they have proven to be a extremely helpful company. Every member of staff is very happy to help. Most of the time this help is extended beyond the call of duty if a alternative can be put forward to help the flow of account. We cant fault these guys for the time and effort they put in. Well Done ! Wade Royd-Taylor Director
